What are the responsibilities and job description for the Senior IT Analyst position at Argenta?
At Argenta, we’re more than a company - we’re a global team, dedicated to healthier animals. We believe that when their lives are made better, we're all the better for it.
Founded in 2006, we support companies big and small to develop and manufacture health products for pets and livestock. Our trusted, innovative solutions cover every stage of the process, from molecule to market.
We are in a unique position: the world’s only combined contract research and contract development and manufacturing organization (CRO/CDMO) dedicated solely to animal health.
We are ambitious, growing, and building a One Team culture, grounded in our values:
- We are team players.
- We are doers.
- We are customer-centric.
- We are innovators.
As a global company, we value diversity and the richness it brings - across locations, career stages, backgrounds, and experiences. When every person brings their best “paw” forward, we make animals' lives better.
With bases in New Zealand, the US, the UK and Europe, our 900 colleagues are driven by our partnership approach and purpose: Healthy Animals. Let’s Make It Happen, Together.
Team players who want to do great work and find innovative ways to make animals’ lives better through our customer-centric efforts should apply.
About the Role
Argenta is seeking a Senior IT Analyst to join our global IT function and provide high-quality support, guidance, and technical expertise to our business units. This role is essential in ensuring our systems, processes, and technology operate seamlessly and efficiently across the organisation.
You will be hands-on with troubleshooting, service delivery, user support, IT security tasks, infrastructure activities, and technology-related projects. You will work closely with the IT Lead, business stakeholders, and global teams to resolve issues, enable improvements, and provide excellent customer service.
This is a great opportunity for someone looking to deepen their technical capability while making a meaningful impact in a growing, global organisation.
Key Responsibilities
- Provide high-quality IT support across Argenta, owning BAU tickets, incidents, and requests within SLA while maintaining strong customer satisfaction.
- Administer and manage the ServiceDesk, ensuring issues, changes, and requests are actioned, documented, and escalated appropriately.
- Support and maintain Argenta’s information systems, communication networks, and end-user computing environments (Windows, Microsoft 365, AD, smart devices, etc.).
- Work on technology-related projects for both IT and business units, supporting delivery, implementation, and continuous improvement activity.
- Contribute to IT security, infrastructure tasks, and compliance activities (including GMP, Data Integrity, and safety requirements).
- Actively identify opportunities to improve systems, processes, and workflows — helping teams work more efficiently through better use of technology.
- Maintain personal KPIs, complete mandatory training, and support vendor SLAs while demonstrating high standards of professionalism and service.
About You
- Relevant IT qualification (or working toward relevant certifications in IT, service management, or specialised technology areas).
- Strong troubleshooting skills across Windows OS, Microsoft Office, Microsoft 365, and core business applications.
- Experience with AD domain services, virtualisation concepts, DNS/DHCP, print/file services, and LAN/WAN networking fundamentals.
- Hands-on support experience with computer hardware, peripherals, and smart devices (Windows/iOS/Android).
- Excellent communication, customer-service mindset, and the ability to work both independently and collaboratively.
- Strong problem-solving capability with the ability to learn new technologies quickly and maintain high levels of professionalism.
Why Argenta?
Argenta has strongly embedded company values that guide how we operate. We offer the opportunity to work within a fast-growing, global, mission-driven organisation where your expertise will have meaningful impact.
We support our people with a strong culture, great benefits, and opportunities for ongoing development and growth.
Argenta is an equal-opportunity employer.
To learn more about Argenta, visit: www.argentaglobal.com