Member Center Manager (Woodlake Location)

Job Description:

Enthusiastically supports and leads by example the credit union mission, values, goals and policies.  

Contributes to the achievement of credit union goals.
Motivates and coaches staff to cross sell products and services to Credit Union members.
Provides exceptional service to both members and internal customers.
Builds strong relationships with with existing members, and follows up with new members to welcome them and ensure we obtain their business.
Provides input to the Quality Service Manager regarding setting of departmental goals and coaches staff to achieve those goals.
Coach employees to excellence and achieve all credit union service standards.
Supervises daily activities of the Member Center’s financial services personnel to include hiring, motivating, scheduling, timesheet review and personnel evaluations. Ensures that sufficient staff is scheduled to meet the needs of members, deadlines are met, and procedures and policies are followed.
Researches staff errors and makes appropriate corrections.
Investigates and resolves member complaints.
Maintains a working knowledge of the credit union computer system, with particular interest in operation programs and features, and recommends changes to the Quality Service Manager where needed.
Conducts regular meetings with the Member Center staff to keep the employees abreast of changes in policy and procedures and to gather feedback from the staff to make changes and improvements.
Opens and/or closes the Member Center daily. Interacts with maintenance contractors as needed.
Operates and ensures that staff are complying with credit union policies and procedures.
Maintains accurate and orderly Member Center records in accordance with record retention policy.
Stays abreast of new products/services of credit union, disseminates this information to operations staff, and supports all marketing activities by actively endorsing promotions to members.
Maintains accurate and orderly records of Member Center in accordance with record retention policy.
Keeps Quality Service Manager informed of any potential situation which many cause a loss to the credit union.
Stays abreast of all Member Center activity and anticipates the need for additional equipment, personnel, or when budget items need to be established.
Recommends changes or improvements to Quality Service Manager.
Keeps abreast of facility maintenance needs.
Provides Medallion Stamp services to membership.
Understands and educates operations staff on robbery and security procedures.
Ensures financial security by following internal controls and maintains confidentiality at all times. 

Qualifications:

Bilingual Preferred
Minimum of four years financial experience in a supervisory/management role
Bachelor’s degree preferred
Strong computer and communication skills
Ability to analyze problems and recommend efficient solutions
Attention to detail
Present a professional image at all times
Ability to work accurately in a fast-paced environment
Must be able to perform tasks in an organized manner and have the ability to learn, comprehend and retain information