What are the responsibilities and job description for the Helpdesk Support I position at Argent Federal Credit Union?
ROLE PURPOSE
The purpose of this role is to work helpdesk tickets, manage network peripherals to include installation, configuration, troubleshooting, and documentation.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Configures, installs, and upgrades, as necessary, software and hardware in new and existing computer workstations.
- Troubleshoots and resolves problems with end user hardware, operating systems, software applications and network connectivity.
- Works Helpdesk ticket request from staff.
- Updates the Support Desk with resolutions to reported problems.
- Works with the Senior Network Administrator on projects, as needed.
- Actively participates in all staff meetings in order to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement.
- Works to increase knowledge, technical skills and professional development through available internal and external sources.
- Works as a member of the Argent Credit Union team to ensure achievement of the credit union’s mission and goals.
- Maintains a professional work environment and businesslike appearance.
- Perform additional duties and responsibilities as deemed appropriate.
Hours 8:00am- 5:00pm