Consumer Loan Servicing Specialist

ROLE PURPOSE

The Consumer Loan Servicing Specialist is responsible for assisting members with loan questions, Payment Protection, GAP, CPI, Warranties, vehicle titles, credit bureau disputes, account research, adjustments and corrections, member requests under SCRA and other centralized loan servicing requests as assigned.

ESSENTIAL POSITION FUNCTIONS

1. Monitors collateral with DealerTrack to ensure that the credit union’s lien position has been perfected.
2. Provides payoff statements and processes payments, payoffs and returned payments.
3. Scans, files and records receipt of collateral documentation.
4. Processes release of collateral for paid loans.
5. Reconstructs, corrects, and modifies loans as needed.              
6. Disburses loan proceeds for electronically signed and/or out of state loans.
7. Calculates loan terms, rate, amount financed and payment amount with all eligible insurance coverage(s). 
8. Monitors and administers the collateral protection insurance program (CPI) on loans missing proper proof of insurance coverage as well as adjustments, refunds and waivers.

1. File and monitor claims for GAP protection for members as needed.

1. Works with members and their insurance companies in the event collateral is determined to be a total loss.  Confirm insurance settlements are properly valued.
2. Processes all credit bureau disputes and makes changes to the E-Oscar system as necessary.                    
3. Follows procedures for closed account maintenance.

1. Maintains in-depth knowledge of loan and ancillary products and related processes.

1. Maintains knowledge of in and out of state title process for autos, boats, and recreational vehicles.
2. Maintains a strong understanding of the necessity and purpose of each loan document for all loan types and the ability to answer member questions regarding each document.
3. Comply with all state and federal regulations, credit union policies, procedures, and guidelines to protect the credit union, its members and their assets.
4. Actively participates in all branch and staff meetings to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement.
5. Works to increase knowledge, technical skills and professional development through available internal and external sources.
6. Works as a member of the Argent Credit Union team to ensure achievement of the credit union’s mission and goals.
7. Maintains a professional work environment and businesslike appearance.
8. Perform additional duties and responsibilities as deemed appropriate.