What are the responsibilities and job description for the Customer Success Representative position at Argen Corporation?
Customer Success Representative
Argen Corporation currently has an exciting opportunity for an exceptional client-focused Customer Success Representative to join a growing, technology-focused and service-oriented team. Are you passionate about providing top level customer service while proactively resolving problems? Do you enjoy collaborating, sharing ideas and delivering the best results in a fast- paced dynamic environment? If you would like to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.
About Us
Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative product improvement initiatives through its Quality Management System to provide our global customers with affordable, high-performance products and industry-leading excellent service. Argen’s products are FDA regulated and ISO certified.
About the Opportunity
As a Customer Success Representative, you will be working in a high performing organization that values and exhibits accountability, passion and attention to detail. In this role, you will work in unison with the sales team to support customer needs throughout the sales and fulfillment processes to deliver superior customer service.
In this role, the successful candidate will:
- Manage customer retention through incoming and outgoing calls.
- Upsell existing accounts on digital products.
- Ensure all accounts are actively purchasing Argen Digital products.
- Log and triage inbound account inquiries and follows processes to ensure all issues are resolved.
- Document all account interactions within Argen’s CRM and ERP systems.
- Participate in quarterly sales initiatives to maintain KPIs.
- Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts.
- Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations.
- Provide feedback to business development on additional products that may be beneficial to add to the digital product suite.
- Provide feedback on the Argen Digital website to improve usability and customer adoption and retention.
- Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures.
- Other duties as assigned.
What does it take to be a qualified candidate?
- Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers.
- Fast learner with technical aptitude and high attention to detail.
- Able to Multi-task effectively and efficiently.
- Able to meet tight deadlines in a fast-paced team environment.
- Ability to prioritize, stay organized and focused.
- Can deliver a customer focused service to internal and external customers.
- Able to work collaboratively on a team, but can also work autonomously.
- Outgoing, friendly, enthusiastic, professional, self-motivated and positive.
- Ability to work under pressure & demonstrate a can do attitude.
- Experience interacting with customers.
- Bachelor’s degree from an accredited four-year college or university preferred.
- Strong written and verbal communication skills, face to face and over the phone.
- Extensive experience with online e-commerce platforms
- Delivery and solution focused attitude.
- Technical aptitude and analytical propensity.
- Experience working with CRMs (Salesforce) and ERPs (QAD).
Our Awesome Benefits!
Working for a growing, innovative company like Argen means exciting opportunities for training and learning, career development and advancement from only the best in the dental industry. With all that hard work, Argen is committed to ensuring the welfare of its employees and provides an amazing benefit package that includes:
- Health, Dental and Vision Plans
- 401k with Employer Match
- Paid Vacation, Holiday and Sick Time
- Employee Events
- Wellness Programs
- Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more!
EOE/M/F/Vet/Disabled VEVRAA Federal Contractor