D365 Training Lead

Job Specification: D365 Finance & Operations Trainer (Contract)

Location: Cincinnati, Ohio Hybrid – by - weekly Travel

Contract Length: 6–12 months (with possible extension) C2C Contract

Start Date: ASAP

Overview

We are seeking an experienced Microsoft Dynamics 365 Finance & Operations (F&O) Trainer to support a major implementation program in Cincinnati. The ideal candidate will have deep functional knowledge of D365 F&O, strong communication skills, and a proven track record of designing and delivering training to end users, superusers, and business stakeholders.

Key Responsibilities

• Develop comprehensive training materials, including manuals, process guides, e-learning assets, and quick reference documents tailored for D365 F&O users.
• Deliver instructor-led training sessions (on-site and virtual) for Finance, Supply Chain, Procurement, Warehouse, and related modules.
• Support business readiness activities by assessing user training needs and tailoring content appropriately.
• Collaborate with functional consultants, change management teams, and project leads to align training with business processes.
• Conduct “train-the-trainer” programs to enable internal teams to deliver future training.
• Provide on-the-ground go-live support, including floor-walking, user assistance, and troubleshooting user issues.
• Track training progress, attendance, assessments, and user readiness metrics.
• Update materials post–go-live to reflect system changes or user feedback.

Required Skills & Experience

• 3–5 years of hands-on experience with D365 Finance & Operations (or AX 2012 with upgrade exposure).
• Strong functional understanding of at least two core modules (e.g., Finance, GL, AP/AR, Procurement, Inventory, Production, Warehouse).
• Proven experience designing and delivering ERP training to diverse user groups.
• Ability to translate complex system processes into clear, user-friendly training content.
• Excellent communication, presentation, and facilitation skills.
• Experience collaborating with business and technical stakeholders in large transformation or ERP rollout projects.
• Strong documentation and content creation capabilities (PowerPoint, Word, e-learning tools, etc.).

Preferred Qualifications

• Microsoft certifications in D365 Finance, Supply Chain, or related modules.
• Experience in change management or working within a formal change program (e.g., Prosci).
• Prior involvement in multi-site or global ERP rollout programs.
• Experience creating interactive content using tools such as Articulate, Camtasia, or similar.

Additional Details

• Must be able to work on-site in Cincinnati as required (some hybrid flexibility possible).
• Candidates must be eligible to work in the U.S.
• Some travel to regional sites may be required depending on project stage.