SMO Project Manager

ARES is seeking a Project Manager to provide project management for Service Management Office (SMO) in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to inspire the world through information and discovery.

Remote, hybrid, and onsite positions the employee bears travel costs to nearest NASA Center for badging and issue of NASA IT equipment.

JOB RESPONSIBILITIES:

The Project Management position will include but not be limited to the following activities:

• Provide process and procedure management services, consultation, and continual service improvement.
• Coordinate with OCIO Offices and document processes and requirements.
• Ensure new and revised processes conform with Agency standards and target state operating model.
• Schedule and meet with missions, projects, and customer internal and external to the OCIO regarding service management requirements.
• Identify, clarify, document, sequence, prioritize, and represent via plans, charts, diagrams, reports, and/or dashboards customer business requirements, use cases, workflows, stakeholders, Service Level Management metrics (SLAs, SLIs, RTO, etc.) and other critical artifacts that may surface during customer interactions.
• Transform customer attributes into User Stories, Acceptance Criteria and related Agile artifacts to ensure their effective automation within the Agency’s Enterprise ITSM Tool.
  • This includes activities such as representing the work at Agile Refinement and Grooming sessions.
• Perform testing and verify customer requirements prior to production releases.
• Support customer outreach and training.
• Ensuring that SMO ITSM Release processes are followed to ensure consistent, effective and efficient enterprise IT Service Delivery.
• Provide program and project management oversite of information technology (IT) and IT Service Management (ITSM) initiatives. This includes identifying and managing stakeholders, requirements, use cases, schedules, costs, resources, risks, communications, and identifying and managing project milestones, deliverables, dependencies and critical path.
• Manage the streamlining and efficiency efforts of IT service management processes through techniques such as Kaizens, Lean Six Sigma events, or Gemba Walks, etc.
• Manage and represent potentially large ITSM data sets through tools such as reports, ServiceNow dashboards, PowerBI, Power Automate, pivot tables, etc.
• Lead, engage, and support the effective management of SMO operational activities including the recurring Daily Stand Up (DSU) and any preceding or follow-on actions and activities.

EDUCATION & WORK REQUIREMENTS:

• Minimum education - BA/BS in Project Management, Communications, Business Administration, or an IT related discipline.
• Minimum experience - 5 years.

MINIMUM REQUIREMENTS:

• 5 years of project management experience.
• 3-5 years of business/mission (outcomes/impacts), strategic/tactical (project planning) and operational (implementation/service/product delivery) experience.
• Experience with ServiceNow tools.
• Experience with Risk Management and best practices.
• Experience using tools for requirements gathering and implementation.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), and SharePoint.

Preferred Qualifications:

• Project Management Professional (PMP) certification.
• Agile/Scrum Certification, SAFe Agile Certification.
• Familiarity with NASA Procedural Requirement 7120.7.
• Experience establishing and maintaining project schedules.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).