What are the responsibilities and job description for the CX associate position at ARES Scientific?
The Customer Experience Associate supports the sales and operations teams by ensuring accurate sales documentation, maintaining CRM data integrity, and facilitating cross-functional collaboration. This role contributes to a smooth and efficient customer journey by supporting internal processes and coordinating with multiple departments.
This is a full-time position with flexible work arrangements including in-office, hybrid, or fully remote options. Candidates must reside within the contiguous United States.
Compensation Range: $17.00 – $29.00 per hour
Compensation will be determined based on experience, qualifications, skills, and location.
Compensation will be determined based on experience, qualifications, skills, and location.
Responsibilities
- Collaborate with the sales team to prepare accurate and timely sales quotes
- Review sales quotes prepared by others
- Communicate professionally and responsively with customers and internal stakeholders to clarify requirements, provide updates, and support timely resolution of requests
- Assist in managing and maintaining CRM and ERP data
- Support internal workflows that ensure a seamless customer experience
- Coordinate with cross-functional teams as needed, and perform other duties as needed
Qualifications
- 2 years of CRM/ERP experience required; specific HubSpot/Odoo experience preferred
- Proficiency with Microsoft Office / Microsoft 365 products (Excel, Word, Outlook, Teams, etc.)
- Demonstrated ability to manage time effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to collaborate across multiple interconnected departments
Benefits
- Health insurance: United Healthcare. Employees pay 30% of the premium for themselves and 50% for dependents. Eligibility starts on the 1st of the month following start date.
- Retirement: We have a 401(k) plan that you are eligible for at the beginning of the first month after 90-days of employment. We match contributions at 100% of the first 3% of your salary and 1% of the next 2% for a maximum match of 4% for a 5% contribution.
- STD and LTD: Company paid short-term, and long-term disability insurance.
- PTO: This position receives 5 days of PTO for the first 0-1 years. See employee handbook for more details on PTO.
Salary : $17 - $29