What are the responsibilities and job description for the Principal, Investment Operations - Global Head of Asset Servicing position at Ares Operations LLC?
Job Description
SUMMARY
Ares is seeking a Principal of Investment Operations to join our team in either Los Angeles or New York as Global Head of Asset Servicing. This role is responsible for overseeing global asset servicing functions and collaborating with stakeholders across business lines and corporate functions. The ideal candidate will lead the global asset servicing team, manage relationships with fund administrators and custodians, and drive systemic and procedural process improvements.
The ideal candidate brings deep expertise in corporate actions and loan servicing, with advanced proficiency in Wall Street Office. This role requires strong capabilities in managing complex operational workflows and fostering effective partnerships with asset servicing teams in Los Angeles and Mumbai, as well as with crossfunctional stakeholders across Ares.
A strong background in bank debt is essential, along with experience supporting a global client base that includes pensions, insurance companies, and institutional investors. Given Ares' diversified alternative asset platform-heavily concentrated in bank debt-the successful candidate will be comfortable operating across multiple business lines and asset classes.
This position demands a dynamic, adaptable, and handson leader who thrives in a fastpaced, rapidly growing environment and is committed to driving operational excellence and bestinclass servicing practices.
PRIMARY FUNCTIONS & RESPONSIBILTIES
- Provide strategic leadership to the Global Asset Servicing team, optimizing manual processes and establishing scalable, efficient workflows.
- Act as the primary escalation point for asset servicing inquiries and highrisk breaks, proactively diagnosing root causes and driving timely resolution.
- Manage and oversee fund administrator relationships, identifying recurring issues and partnering to design and implement sustainable longterm solutions.
- Assess, adopt, and integrate emerging industry technologies to strengthen operational effectiveness and scalability.
- Lead automation and process enhancement initiatives, ensuring accuracy, consistency, and continuous improvement across key workflows.
- Review and analyze daily reconciliations between internal systems and external parties to identify and remediate systemic discrepancies.
- Coordinate asset servicing audit activities with internal teams, external auditors, consultants, and regulatory bodies such as the SEC.
- Develop, track, and present key asset servicing metrics (KPIs) to senior leadership and crossfunctional stakeholders.
- Develop and communicating asset management strategies and loan servicing policies.
- Engage in asset and transaction underwriting, due diligence, and post-closing asset management.
- Collaborate across functions and teams to set and execute strategies for evolving operations.
- Ensure compliance with regulations and maintaining strong communication with asset owners.
- Uphold rigorous quality control standards, incorporating feedback and performance insights to refine and enhance operational processes.
- Partner closely with finance, offshore teams, deal teams, investment accounting, middle office, treasury, and trustees to ensure seamless communication, alignment, and issue resolution.
QUALIFICATIONS:
Education
- Bachelor's degree in finance or other business related discipline
- MBA, CFA and/or CPA preferred but not required
Experience Required
- 12-15 years of experience within leading global capital markets or investment management firms, with deep expertise in Investment Operations and Asset Servicing.
- Broad Investment Operations background, including experience in middleoffice or backoffice functions.
- Prior experience with an alternative asset manager strongly preferred; broader asset management exposure is also valuable.
- Extensive knowledge of bank loans and other all other fixed income and alternative asset classes is a must.
- Handson experience with loan servicing in Wall Street Office, Black Mountain (Allvue), Geneva, PowerBI, AIdriven tools, and IVP data management platforms is required. Knowledge of Solvas is a plus.
- Solid understanding of basic accounting principles relevant to investment operations.
- Direct experience in Loan Operations and corporate actions for private and middlemarket loans is mandatory.
- Proven experience working with a wide range of investment vehicles, including Institutional Separate Accounts, SMAs/Limited Partnerships, OpenEnd Mutual Funds, ClosedEnd Funds, UCITs, CLOs, and other complex fund structures.
- Background in hedge funds, credit, or private equity is considered a plus.
General Requirements
- Demonstrated ability to distill insights from extensive research and analysis, presenting findings clearly and concisely with strong attention to detail.
- Selfdirected and proactive, with a positive, solutionsdriven mindset and the ability to operate effectively in a fastpaced, highly collaborative environment with minimal supervision.
- Exceptional written and verbal communication skills, including strong presentation, documentation, interpersonal, and crossfunctional collaboration capabilities.
- Handson approach with the ability to connect business operations with organizational needs and translate them into actionable outcomes.
- Proven ability to manage multiple priorities and competing deadlines while maintaining high standards of accuracy.
- Strong judgment in determining when to escalate issues versus resolving matters independently.
- Strategic thinker with a solutionsoriented mindset, capable of maintaining a broad perspective while addressing detailed operational challenges.
- Comfortable navigating ambiguity and change in a dynamic, rapidly evolving environment.
- Flexibility to adjust working hours to support global teams across multiple time zones.
- Analytical and innovative, with a passion for identifying opportunities to enhance efficiency and improve existing processes.
- Dependable, motivated, and teamoriented, with a consistently positive and professional attitude.
- Demonstrated leadership skills with the ability to influence, guide, and develop others.
- Ability to travel to our global office locations multiple times a year
- Be an innovator
Reporting Relationships
Head of Investment OperationsCompensation
The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.
$225,000 - $250,000
The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.
Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.
There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Salary : $225,000 - $250,000