What are the responsibilities and job description for the NMCI / Flank Speed End User Support Technician (FL) position at Ares Enterprise?
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Description
Key Responsibilities:
Description
Key Responsibilities:
- Provide NMCI/Flank Speed end user support.
- Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.
- Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
- Develop project and program plans and milestones and participate in program reviews, status assessments, project and program planning, and project status reviews.
- Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
- Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
- Provide hands-on assistance for issues that do not require direct NMCI Help Desk support.
- Configure laptops for remote access to support CNSL staff travel.
- Maintain an accurate inventory of NMCI and government assets.
- Provide end user support for NMCI hardware and software to include various Microsoft products.
- Assist with printer and peripheral devices.
- Possess five (5) years of experience working with NMCI networks. Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service.
- Education: Bachelor’s or Associate’s degree in Information Technology, Information Systems, or a related field is desired, though equivalent work experience may be considered.
- Clearance: Active Secret Clearance is required.
- Navy End User Support experience