Multimedia Systems Engineer II

eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.

eMITS is NASA's enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency's mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA's mission to inspire discovery and share NASA's story with the world.

JOB RESPONSIBILITIES:

• Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
• Manage multiple project tasks simultaneously and provide daily/weekly activity reporting.
• Provide support for technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
• Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
• Participate in the review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
• Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5-7 year planning horizon).
• Participate in engineering activities and meetings with Product Owners, customers, and stakeholders.
• Communicate technical concepts clearly to non-technical stakeholders.
• Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
• Maintain relevant Microsoft Teams Rooms-related certifications.

EDUCATION & WORK REQUIREMENTS:

• Requires minimum BA/BS and 5 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.

Minimum Requirements:

• Current Microsoft Teams Rooms certification, kept current as the MTR device list changes.
• Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
• Demonstrated experience designing, installing, and configuring certified, appliance-based Microsoft Teams Rooms systems (compute, touch consoles, cameras, microphones, speakers, displays, and content ingest) that do not rely on third-party AV control systems.
• Proven ability to engineer a room as a complete audio/video system, including room sizing, camera and microphone coverage, speaker coverage, display readability, cabling, and signal flow.
• Experience with installation verification and acceptance testing, including camera framing, microphone pickup and noise rejection, and physical security.
• Experience with network configuration and device enrollment (WCS Intune or equivalent) in line with Agency Security Configuration Standards.
• Ability to write engineering documentation, installation guides, and end-user training materials that meet Section 508, kept in version-controlled repositories such as SharePoint Online.
• Familiarity with EPEAT and energy-savings standards.
• Strong communication and customer service skills, including explaining technical concepts to non-technical stakeholders and managing multiple projects with daily or weekly reporting.
• Proficiency in Microsoft 365, SharePoint, and Box.

Preferred Qualifications:

• Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
• Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields
• Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
• Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
• Experience providing training and training materials on collaboration and conference rooms
• Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards.

ARES BENEFITS:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5