IT Customer Support Specialist

The IT Customer Support Specialist delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.

Responsibilities include:

• Support SharePoint site creation, updates, access management, and basic troubleshooting
• Meet with customers to gather requirements and deliver out of the box SharePoint solutions
• Assist with SharePoint migrations, upgrades, documentation, and user training
• Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
• Perform basic system administration including account management, software configuration, and data process maintenance
• Review and communicate IT outage notices and maintain situational awareness of IT operations
• Research and resolve IT user questions or escalate when needed
• Complete desktop/laptop/tablet/printer setup and troubleshooting
• Install and update software and assist with ad hoc IT projects
• Support video conferencing setups, loaner equipment, software license coordination, and VIP support
• Provide remote support for off-site users
• Log, document, and resolve issues professionally and efficiently
• Participate in team projects and complete other assigned duties

Minimum Requirements

• Strong technical aptitude with the ability to learn new systems quickly
• Clear, professional verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Basic experience with SharePoint (support or simple development)
• Familiarity with Microsoft Office and general IT troubleshooting practices

Preferred Qualifications

• Experience in helpdesk, customer support, or application support
• Experience supporting both Windows and Mac environments
• Experience with SharePoint Online, Power Apps, Power Automate, Power BI
• Familiarity with JIRA or similar tracking tools
• Understanding of SDLC and standard IT procedures/work instructions

Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only)

Education and Relevant Experience

A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).

Our stated salary range represents a general guideline. However, ARES considers a number of factors when determining salary offers such as current market conditions, the scope and responsibilities of the position and the candidate's experience, education, and skills.

*Applications are going to be accepted on an ongoing basis until the position has been filled.