What are the responsibilities and job description for the Payment Operations (Crypto) Executive (shifts - 24/7 worldwide coverage) position at Arena Entertainment?
Company Description:
MetaWin is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence. We work closely with crypto exchanges, and payment providers to deliver innovative solutions to our users. With office locations in Gibraltar, London, and Miami, we are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries.
At MetaWin, we pride ourselves on being early adopters of the latest technologies and are committed to pushing the boundaries of what is possible in the digital landscape. Our experienced and diverse team constantly strives to stay ahead of the curve, ensuring that our solutions are not only technologically advanced but also tailored to meet the specific needs of crypto exchanges, and payment providers.
Together, we can redefine what's possible and create a more secure and efficient ecosystem for digital transactions. Don't miss this opportunity to be part of our pioneering journey – apply now and help us build the future at MetaWin.
Role Overview
The Payments & Fraud Advisor is responsible for monitoring customer
transactions, identifying unusual activity, preventing fraudulent behaviour,
and ensuring payments are processed accurately and efficiently. The role also
includes monitoring gameplay behaviour to detect irregular patterns and
protect the integrity of the gaming environment.
Key Responsibilities
Payments
Process withdrawals
Investigate failed or delayed transactions
Monitor withdrawal queues and ensure timely and accurate payout
processing.
Resolve customer payment queries professionally and efficiently.
Fraud Prevention
Identify, investigate, and escalate suspicious account activity including
multi-accounting, chargebacks, bonus abuse, and account takeover
attempts.
Conduct risk assessments using internal fraud tools and alert systems.
Analyse customer behaviour and transactional data to detect new or
emerging fraud trends.
Gameplay Checks
Monitor gameplay activity to identify unusual patterns such as:
o Collusion
o Automated or bot-like play
o Irregular betting strategies
o Chip dumping
o Advantage play or suspicious winning patterns Review flagged gameplay sessions to ensure fairness and adherence to
platform rules.
Escalate gameplay concerns to the providers
Provide detailed reports on gameplay investigations and outcomes.
Skills & Experience Required
Previous experience in a Payments, Fraud, or Risk role within the
iGaming industry (required).
Strong understanding of fraud patterns, payment flows, and gameplay
risk indicators.
Excellent analytical skills and strong attention to detail.
Confident in reviewing large amounts of data and making sound
decisions.
Strong communication skills, both written and verbal.
Ability to work shifts including evenings or weekends
Preferred Qualifications
Previous experience performing gameplay reviews or game integrity
check
Strong Excel or reporting skills