What are the responsibilities and job description for the Welcome Center Associate - The Maryland House Travel Plaza position at Areas USA?
What We Are Looking For
Are you energetic, reliable and have a passion for service? Are you an individual with an interest in meeting new people and adding to the guests' travel experience?
Areas is looking for an amazing associate to join our team as a Welcome Center Associate in our Restaurants located within The Chesapeake House - Travel Plaza in North East, MD
About Areas
We believe in taking a proactive role in providing guidance and services that support the Area’s goals and objectives by promoting the concept that our employees are our most valuable resource.
We strive to provide our employees with a creative, flexible, exciting and caring work environment.
Broad Functions: In partnership with Operations team this position is responsible for creating and maintaining a high level of customer service within the plaza; reports directly to the Service Center Manager.
Duties & Responsibilities
- Greet all customers in a welcoming and friendly manner, answer all of their questions and concerns, and perform a minimum of 10 surveys (table touches) a day
- Be a role model for the highest level of customer service with extensive site, local, and state knowledge by answering any questions customers may have and supplying maps to surrounding areas
- Be an active change agent with positive influence in the culture around process changes, improvements, and communications.
- Support events and partnerships hosted on site with local businesses and charities
- Enhance and develop current retail space by maintaining a clean, organized, and stocked merchandise and brochure area
- Ability to work varied hours/days as business dictates. Other duties as assigned by supervisor
Skills and Education:
- High School Diploma required Associates Degree preferred
- Strong customer service skills
- Knowledgeable of Maryland geography and tourism markets
- Ability to communicate and speak one-on-one and exchange information using strong written and verbal skills
- Ability to work without direct supervision during long periods of time
- Highly motivated individual with strong attention to detail
- Ability to work with a diverse population
- Basic knowledge of Word, Excel, maneuvering through the internet and using technology
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Job Type: Part-time
Pay: $14.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
Salary : $15
