What are the responsibilities and job description for the Contents Crew Chief position at Ardnos, Inc?
Position Summary
The Contents Crew Chief leads contents restoration projects from start to finish, supervising technicians while ensuring quality, efficiency, and customer satisfaction. This role combines hands-on work with leadership, documentation, and coordination responsibilities.
Key Responsibilities
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Lead and supervise Contents Technicians on job sites
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Oversee packing, inventorying, cleaning, storage, and return of contents
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Ensure contents projects meet SERVPRO standards, timelines, and quality expectations
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Communicate professionally with customers regarding scope, process, and expectations
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Accurately document inventories, photos, and job notes in SERVPRO systems
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Train and coach technicians on proper contents handling and safety procedures
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Coordinate with Project Managers, warehouse staff, and other departments
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Monitor job progress and address issues proactively
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Maintain job site safety, cleanliness, and compliance
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Assist with large losses and emergency response when required
Qualifications
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High school diploma or equivalent required
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2 years of contents or restoration experience preferred
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Previous leadership or crew lead experience strongly preferred
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Valid driver’s license with acceptable driving record
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Strong organizational, communication, and customer service skills
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Ability to lift 50 lbs and perform physical labor
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Comfortable using mobile apps and job documentation systems
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IICRC certifications (Contents Cleaning, Fire & Smoke Restoration) are a plus
Work Environment & Schedule
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Field-based role across residential and commercial properties
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Warehouse and job-site environments
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On-call, nights, and weekends may be required