Quality Control Lead

About The Company
Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

About The Role
The
QC Lead
oversees Front Office QC and Repair personnel and processes, ensuring the timely and accurate completion of QC and repair orders. This role is responsible for maintaining high standards of quality, driving operational efficiency, and supporting continuous improvement initiatives.

What You Can Do For Us

• Plan and coordinate the workflow of Front Office QC processes, manpower, and equipment to meet departmental objectives and maintain the 48-hour order processing standard.
• Analyze processes to identify and implement quality and efficiency improvements.
• Evaluate projects, orders, and resource requirements, making necessary adjustments to meet operational demands.
• Develop and implement new or revised processes and improvement initiatives as needed.
• Establish and enforce quality control standards to ensure accuracy and consistency.
• Oversee and maintain inventory control throughout all departmental stages.
• Foster strong communication and collaborative relationships with team members and other departments.
• Conduct daily audits and walk-throughs to ensure compliance with QA procedures and operational standards.
• Train team members on QA SOPs and cross-train staff in other operational areas.
• Demonstrate strong computer skills, including proficiency in MS Office and Excel.
• Provide excellent customer service with a focus on accuracy and responsiveness.
• Maintain a high level of organization and attention to detail.
• Adapt quickly to changes and perform effectively under time-sensitive conditions.
• Work both independently and collaboratively to achieve team goals.

Requirements

• Strong understanding of Front Office QC processes, workflows, and quality standards.
• Minimum of 3 years of proven team leadership experience.
• Excellent problem-solving and analytical thinking skills.
• Exceptional time management and organizational abilities.
• Strong verbal and written communication skills.
• Proficient in English (verbal and written).
• Bachelor's degree or vocational equivalent preferred.
• Relevant experience in quality control and repairs.
• Experience with material and inventory management, including scheduling and capacity planning.

What We Can Do For You

• Play a pivotal role in our company's transformation and growth
• Maintain work/life balance with day shift work schedules and no weekends, in a wholesale distribution business (no manufacturing)
• Align with a growing company that operates in the luxury market
• Provide training and career development opportunities
• Offer 3 weeks paid time off and 6 paid holidays per service year
• Enjoy a high-paced and collaborative work environment
• Receive up to 6% 401k employer contributions
• Participate in competitive benefits and incentivizing programs

Physical Requirements
The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation
Starting base pay: $ $24.00 per hour. Exact compensation may vary based on skills, experience, and location.

Salary : $24,000 - $60,000