What are the responsibilities and job description for the Inside Support Representative (IT Consulting) | Albuquerque, NM position at Ardham Technologies?
Job Summary
The Inside Support Representative plays a vital role in supporting the sales process by collaborating with vendors, preparing quotes and proposals, and maintaining strong relationships with clients. As a key member of the sales team at a leading IT consulting firm, you will work closely with technical subject matter experts to align proposed solutions with each client’s goals. This position requires strong communication, organization, and relationship-building skills to manage sales-related activities from quote to closure and beyond.
Key Responsibilities
Client Support & Relationship Management
Traits for Success
Ardham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country.
As part of our hiring process, you’ll be asked to complete a quick (~10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours. Click Here to Complete
The Inside Support Representative plays a vital role in supporting the sales process by collaborating with vendors, preparing quotes and proposals, and maintaining strong relationships with clients. As a key member of the sales team at a leading IT consulting firm, you will work closely with technical subject matter experts to align proposed solutions with each client’s goals. This position requires strong communication, organization, and relationship-building skills to manage sales-related activities from quote to closure and beyond.
Key Responsibilities
Client Support & Relationship Management
- Build and maintain strong, professional relationships with clients and vendors.
- Follow up on quotes and proposals to ensure client satisfaction and support deal closure.
- Answer client questions related to quotes, projects, products, and solutions.
- Collaborate with manufacturers and distributors to prepare accurate pricing and configurations.
- Create professional, customer-facing quotes and proposals.
- Work closely with Outside Sales, Engineers, and Project Management to align solutions with client needs.
- Manage and track incoming orders.
- Provide clients with timely status updates on their sales orders.
- Maintain accurate sales forecasts and customer records in CRM and quoting tools.
- Pursue ongoing training and certifications to improve product and industry knowledge.
- Collaborate effectively with internal departments as part of a high-functioning team.
Traits for Success
- Pride in producing high-quality work.
- Positive and self-motivated with a desire to learn.
- Excellent communication, organization, and interpersonal (EQ) skills.
- Business acumen and active listening skills to carry out productive conversations and discover opportunities to help clients.
- Works well independently and as part of a collaborative team.
- Experience selling to businesses or government agencies.
- Proficient with Microsoft Office applications, internet research, VAR industry ecommerce tools, CRM systems, and quoting tools.
- Practical knowledge of LinkedIn, CRM, sales forecasting, quoting, pricing calculation methods, and government procurement contracts.
- Knowledge of the IT VAR/MSP industry, terminology, leading manufacturers, and government procurement contracts.
- Works well independently as well as works effectively as a part of a collaborative team.
- Candidates must reside in the Albuquerque, New Mexico area or be within reasonable commuting distance to Ardham’s offices.
- This position is not eligible for relocation assistance.
- Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.
- Employment is contingent upon successful completion of background and employment verification checks.
Ardham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country.
As part of our hiring process, you’ll be asked to complete a quick (~10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours. Click Here to Complete