IT Help Desk Analyst - Center Township, PA

ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities.

We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future.

We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive.

This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you.

Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.

What you will do:

• Respond to IT support requests from employees.
• Troubleshoot and fix hardware and software problems.
• Provide excellent customer service and quick resolutions.
• Escalate complex issues to senior IT staff when needed.
• Set up and configure computers and other devices.
• Keep track of PCs, Laptops, cell phones, and other IT assets.
• Share updates and solutions with users and teams.
• Stay current on IT tools and systems.
• Prioritize and manage multiple support requests.
• Document issues and resolutions clearly.

What you will bring to ARDEX:

• Experience in IT support and using ticketing systems (Freshdesk is a plus).
• Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.
• Basic knowledge of digital marketing, social media, and CRM tools is helpful.
• Strong problem-solving and communication skills.
• Understanding of networking basics (Wi-Fi, VPN, IP addresses)
• Ability to manage multiple tasks and prioritize based on urgency.
• Team player with a proactive attitude.
• Comfortable with change and eager to learn.
• German language skills are a plus.
• Willingness to travel occasionally to other ARDEX locations to provide support.

Education

• Associate's degree in information technology and/or relevant work experience.

• Generous Paid Time Off (PTO) and 11 Paid Holidays
• Paid Parental Leave to support growing families.
• 401(k) with Company Match to help you save for retirement.
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
• Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
• Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
• Tuition Assistance for associate and bachelor’s degrees
• Discounted Gym Memberships to support your fitness goals
• Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
• Scenic corporate offices with free parking and woodland walking trails!

Be part of the team that’s Building Tomorrow at www.ardexamericas.com

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

From: ARDEX Americas