Senior IT Systems Analyst, Epic Professional Billing Claims

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000 team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The Senior IT Systems Analyst is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily Epic Professional Billing Claims.  The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

• Translate best practices in Epic Revenue Cycle, specifically Resolute Professional Billing Claims and Remittance into application and technology designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Provides ongoing analysis, technical and functional support for systems throughout the organization. 
• Independently manages assigned project tasks to remain on track with timelines; proactively communicates risks, delays and issues.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Represents application area in operational meetings at corporate, service line and facility levels.
• Mentors’ teammates in application design and support.
• Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Required Qualifications

• Bachelor’s degree in related field of study
• Additional years of experience may substitute for the required education on a year-for-year basis.
• 4 years of experience in applicable business area (Revenue Cycle, operational or IT systems support).
• Current Epic Resolute Claims and Remittance Administration certification.
• Knowledge of end-to-end revenue cycle and best practices.
• Experience in data analysis and report generation with Epic Slicer Dicer and Reporting Workbench.
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Excellent oral and written communication skills.

Preferred Qualifications

• 3 years of experience working within Information Technology implementing and supporting applications
• Experience working in a healthcare environment, Epic Resolute Professional Billing or healthcare IT
• Experience with regulatory reporting and regulatory requirements in applicable clinical area.