Patient Engagement and Marketing Coordinator

The Patient Engagement & Marketing Coordinator plays a key role in supporting practice growth,

patient retention, and day-to-day administrative coordination. This position is responsible for

marketing and social media activities, patient outreach and reactivation, referral management,

team engagement initiatives, and administrative follow-ups, including insurance-related

communication. The role bridges patient experience, marketing, and operational support to ensure

a positive and well-organized clinic environment.

Key Responsibilities

Patient Engagement & Outreach

• Proactively contact inactive or overdue patients by phone to reactivate treatment and

schedule appointments

• Support patient retention initiatives and follow-up communications

• Serve as a friendly, professional point of contact for patient-related inquiries as assigned

Marketing & Communications

• Manage and maintain the clinic’s social media presence (content creation, posting,

engagement)

• Plan internal and external marketing initiatives and campaigns

• Support brand consistency across communications and patient-facing materials

Referral Management

• Track patient referrals and ensure timely follow-up

• Prepare and send referral thank-you cards and acknowledgments

• Maintain accurate referral records

Administrative & Insurance Support

• Follow up with insurance companies regarding claims, outstanding items, and

documentation

• Assist with administrative tasks that support front-desk and clinical workflows

• Maintain organized records and ensure tasks are completed in a timely manner

Team & Practice Support

• Coordinate internal initiatives

• Support a positive, collaborative clinic culture

• Assist leadership with special projects and practice growth initiatives as needed

Qualifications & Skills

• Previous experience in a dental or healthcare setting preferred

• Strong communication skills, both written and verbal

• Comfortable making outbound phone calls to patients

• Experience with social media platforms and basic marketing concepts

• Highly organized with strong attention to detail

• Professional, patient-focused, and team-oriented

• Ability to manage multiple tasks and prioritize effectively

Working Conditions

• Clinic-based position in a fast-paced dental practice

• Regular interaction with patients, insurance providers, and team members

Why Join Our Clinic

• Supportive team environment

• Opportunity to contribute directly to patient care and practice growth

• Varied role combining marketing, administration, and patient engagement

Job Type: Full-time

Pay: $24.46 - $29.45 per hour

Expected hours: 22 – 40 per week

Work Location: In person

Salary : $24 - $29