IT Technician

Pay: $33.24 - $38.33 per hour

Job description:

Ardelle Associates is seeking an IT Computer Technician to support the federal government (U.S. Attorney's Office - USAO) in Raleigh, NC

The ideal candidate will have a foundation in information technology and systems, problem-solving skills, communication skills, attention to detail, adaptability, and customer service skills.

Responsibilities:

• Customer Support - Assists in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
• Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
• Provides user training and assistance on a variety of routine applications.
• Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
• Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization.

1. IT Systems/Network Administration: Performs duties related to the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.

• Assists in the configuration, installation, and maintenance of networked systems using knowledge of network standards and protocols, and knowledge of the capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware.
• Properly maintains and controls assigned telecommunications systems using knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems.
• Performs ongoing network monitoring and management. Performs diagnosis of recurring network problems and service interrupts.
• Distributes and installs new or upgraded software to ensure customers receive current versions of supported software.
• Follows established procedures for data recovery and preservation of electronic evidence when unauthorized operations have occurred, to include reporting procedures.
• Assists customers and clients in identifying and describing IT requirements for business and legal applications.
• Installs routine updates and patches to existing programs. Maintains operating systems components based on knowledge of the organization’s operational environment.

2. Information Systems Security: Performs assignments related to ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of systems, programs, policies, procedures and tools.

• Uses knowledge of information systems security principles and methods to participate in testing and implementation of the district’s information security program.
• Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies.
• Applies knowledge of the capabilities of commercial information systems security products, including firewalls and intrusion detection software in use by the organization in providing network support services.

3. Internet - Performs routine assignments and segments of projects related to technical planning, design, development, testing, implementation, and management of internet, intranet, and extranet activities, including systems/applications development and technical management of Web sites.

• Converts user-developed content into workable Web pages using standard graphics mark-up languages, such as hypertext markup language (HTML) or extensible markup language (XML). Uses a variety of formats to deliver content using the internet, including graphics and multimedia.
• Performs assigned segments of the district’s content management plan. Creates basic scripts or code using general knowledge of programming languages and tools. Evaluates code, responds to customer comments regarding broken links/files, and repairs errors. Carries out server maintenance functions using basic Internet server maintenance techniques.
• Evaluates accessibility and recommends potential solutions to ensure compliance with ADA Section 508.

4. Property Management – The contractor shall additionally support the office’s property management functions, including but not limited to:

• Tracking and maintaining records of accountable property in accordance with office policies and federal property management requirements.
• Updating individual property assignments (property receipts) to ensure accurate and timely documentation of equipment custodianship.
• Receiving, tagging, and documenting new accountable equipment upon receipt to ensure proper entry into the property tracking system.
• Preparing property transfer, excess, and surplus forms in accordance internal office procedures and applicable federal guidelines.
• Coordinating with the System Manager to retrieve, relocate, and reassign equipment as operational needs arise.

Qualifications:

- High school diploma/GED or higher

- U.S. citizenship

- Minimum of two years of related professional experience.

- Ability to use, understand and maintain directories, personnel lists and other guides and references to provide a variety of information on the office and to refer questions to other offices.

- Skill in meeting and dealing with people in a courteous and tactful manner.

- Skill in operating a telephone answering machine.

- Skill in operating a computer terminal or personal computer, using a standard computer keyboard with additional function keys to produce a wide range of documents.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person