Community Support Specialist - Springboard to Opportunities

Springboard to Opportunities– Community Specialist 

Springboard To Opportunities is a 501(c)3 organization that connects families living in 

affordable housing with resources and programs to help them advance themselves in school, 

work, and life. We are practitioners, working on the ground and deeply embedded in 

community and guided by our radically resident driven model, ensuring all we do is informed by 

the voices and wisdom of our residents and implemented in partnership with them. Our hope is 

that residents of affordable housing recognize their power to create change in their lives, 

community, and the larger social structures around them and feel equipped with the tools, 

resources, and support systems necessary to enact that change.

Community Specialist – Overview

Community Specialists work directly with residents of affordable housing communities to help 

them reach their goals in school, work, and life. They do this by building relationships with 

members of the community, helping residents meet their basic needs, connecting them with 

resources to support them in their goals, and facilitating opportunities for community building 

and social connection. Community Specialists utilize a coaching approach when working directly 

with residents and strive to build collaborative, transparent, relationships with everyone in the 

community, and treating every resident with respect. 

Community Specialists meet at least annually with every resident in their community and 

continue to meet with and support residents, utilizing a coaching approach, as they work 

toward their goals and navigate other support systems. Community Specialists build on an 

individual's strengths and strive for collaborative, transparent, relationships with everyone in 

the community.

Key Responsibilities:

• Serve as the go-to, on-site contact for residents of affordable housing communities 

where Springboard To Opportunities provides services.

• Provide resident-centered coaching for residents, offering support, knowledge, and 

resources as they work toward their personal goals.

• Co-create coaching plans and roadmaps with residents to help them achieve their goals. 

Provide encouragement and compassionate accountability throughout the process.

• Offer continued one-on-one support with residents as they work toward self-defined 

goals, and to offer support, care, and respect as resident navigate through the 

complexities of their lives and situations.

• Develop supportive, professional relationships with residents to get to know their 

families, their needs, and their goals for themselves, their children, and their 

communities.

• Work together with the Springboard team and leadership to uplift resident needs and 

goals to develop solutions and strategies to best support families.

• Help create and maintain a local network of partners in collaboration with the 

Community Specialist team for community resources and assistance, ensuring residents 

can meet their basic needs, access essential services, and work toward larger goals.

• Collaborate with Property Management teams to understand when residents are at-risk 

and preemptively work alongside residents to ensure needs are met and they can 

maintain stable housing and meet their family’s needs.

• Help conduct community outreach and disseminate information on-site for Springboard 

initiatives such as fellowships, The Magnolia Mother’s Trust, and other programs and 

other pertinent knowledge products and information.

• Create strategic and engaging opportunities for residents to participate in programs 

designed to satisfy the service requirements in each community.

• Develop and implement periodic community events as opportunities for residents to get 

to know each other, build trust and community, and disseminate information as 

needed.

• Ensure Springboard’s database system is updated with current contact and 

demographic information for the residents Springboard serves.

• Other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience.

• Enjoys working directly with people and communities and a demonstrated ability to 

build strong, trusting relationships.

• Flexibility and the ability to respond to changing conditions with questions and curiosity.

• Strong organizational skills and ability to handle logistics and administrative tasks for 

several different projects at one time.

• Knowledge and experience working with low-income families and diverse populations.

• Excellent writing, editing, analytical, organizational, and oral communication skills. 

• Knowledge and experience with technology including Microsoft and Google products, 

Canva, and data tracking systems.

• Familiarity with the Greater Jackson Area and state of Mississippi, including local 

community organizations and resources.

Working Conditions/Atmosphere

This is primarily a day shift position to include 40 hours a week, exempt from overtime pay. This 

is an in-person position and will require working from the Springboard To Opportunities office. Salary 50,000-55,000 DOE