Regional Director of Growth & Operations - Agent Home

https://www.ardaninc.com/california-employee-and-job-application-privacy-notice/ 

JOB SUMMARY 

The Regional Director of Growth & Operations leads the growth, performance, and profitability of multiple title and escrow offices across a designated region of California. This role blends strategic leadership with hands-on execution, driving revenue, strengthening client partnerships, and building high-performing teams. 

The Regional Director of Growth & Operations will own the region’s sales strategy, operational excellence, and financial performance while ensuring compliance with all federal and California Department of Insurance regulations. This is a key leadership role for someone passionate about growing business, developing people, and elevating the agent’s experience.  

ESSENTIAL FUNCTIONS: 

• Build and execute a regional sales strategy focused on expanding market share and increasing revenue across all branch offices. 

• Lead business development initiatives by setting and monitoring sales goals for offices; coach sales representatives and teams to consistently achieve targets. 

• Oversee daily operations of multiple title and escrow offices, ensuring accuracy, efficiency, and excellent customer service in every transaction. 

• Identify opportunities to streamline workflows, enhance productivity, and implement best practices across the region. 

• Drive operational KPIs and champion a culture of accountability, continuous improvement, and high performance. 

• Own the regional P&L, set budget targets, forecast revenue, and manage expenditures. 

• Analyze branch performance, identify trends, and implement action plans to improve profitability and long-term growth. 

• Evaluate ROI on operational initiatives and sales strategies to maximize financial impact. 

• Recruit, onboard, and mentor branch managers, title officers, escrow teams, and sales staff. 

• Build a strong leadership pipeline by providing coaching, feedback, and clear career development opportunities. 

• Foster a collaborative, inclusive culture grounded in trust, accountability, and performance. 

• Ensure all offices follow company policies and comply with CDI regulations and federal requirements. 

• Conduct regular audits to assess accuracy, mitigate risk, and maintain quality standards across all offices. 

• Address escalated issues with professionalism and urgency. 

• Maintain and expand relationships with top clients and partners throughout the region. 

• Resolve escalated client matters promptly while reinforcing a service-driven culture across all teams. 

• Stay informed of California market trends, competitive landscape changes, and emerging opportunities. 

• Leverage market data to influence regional strategy, resource planning, and long-term growth initiatives.   

EDUCATION, FORMAL TRAINING, & EXPERIENCE: 

• Bachelor’s degree in business, real estate, or related field preferred; equivalent experience considered. 

• Minimum 5 years of leadership experience in the title, escrow, or real estate services industry. 

• Demonstrated success driving sales performance and leading multi-site operations. 

• Strong knowledge of California real estate law, title insurance policies, escrow processes, and CDI compliance standards. 

• Familiarity with California title sales licensing requirements. 

• Proficient with title/escrow systems, CRM tools, and reporting platforms.   

COMPETENCIES: 

• Proven ability to inspire, lead, and grow high-performing teams. 

• Strong financial and analytical skills with experience managing budgets and evaluating KPIs. 

• Outstanding communication and relationship-building abilities. 

• Strategic thinker with a proactive, solutions-focused approach. 

PHYSICAL DEMANDS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to fingers to type, handle, or feel; reach with hands and arms; stoop, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT: 

• Hybrid office/travel role with regular visits to branch locations throughout the region. 

• Fast-paced, high-responsibility environment requiring strong decision-making and prioritization skills. 

ARDAN OFFERS SOME GREAT PERKS:

COMPENSATION: 

NOTE:  This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.