What are the responsibilities and job description for the Production Team Lead position at Ardán, Inc., A Community of Companies?
Production Team Lead – Title Services
The Production Team Lead plays a critical role in overseeing the workflow of title examiners and vendor queues to ensure timely, high-quality delivery of title-related products. This individual will be responsible for managing file prioritization, monitoring incoming order volumes, and making real-time decisions on assignment and reassignment of orders to both internal examiners and external vendors.
- Manage examiner and vendor workloads to ensure efficient and timely file completion.
- Continuously monitor incoming orders, determine priority, and assign or reassign tasks as needed.
- Communicate with Westcor agents regarding order status and provide file-level support and updates.
- Maintain a high standard of customer service in all interactions with agents, vendors, and internal stakeholders.
- Collaborate with underwriting, examiners, and management teams to resolve file-related inquiries and follow-up requests.
- Partner closely with Agency Representatives to strengthen and grow agent relationships.
- Ensure all examination practices align with established Title guidelines and standards.
- Strong knowledge of Title examination guidelines and best practices.
- Proven ability to manage teams and prioritize tasks in a fast-paced production environment.
- Excellent communication and customer service skills.
- Experience working with underwriting, agency representatives, and external vendors is preferred.
- Detail-oriented with strong organizational and problem-solving skills.
- 1-5 years of previous management experience is desired.
- 5-10 years of previous title examination experience.
- Excellent knowledge of internal and external search systems.
- Strong English language and communication skills.
- High school diploma: college experience is a plus.
- Excellent customer service skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Health, dental, and vision benefits.
- Employer-paid disability and life insurance.
- Flexible spending accounts.
- 401K with company match.
- Paid time off and company-paid holidays.
- Wellness resources.
About Ardán, Inc., A Community of Companies:
Ardán is a family of companies that make real estate closings faster, simpler, and safer through technology-driven, innovative solutions, sound underwriting, and exceptional customer service.At Ardán, we pride ourselves on being at the forefront of Insur-Tech. Our brands—Westcor, Grid151®, GridBase®, and X1 Analytics®—are dedicated to using technology to streamline and improve every step of the closing process.Westcor - Founded by title agents, Westcor is the number one independent title insurance underwriter in the nation. Westcor’s technology-driven products and services and sound underwriting help agents and their customers close real estate transactions faster and with peace of mind.Website: wltic.comGrid151 - Powered by GridBase® technology, Grid151® delivers tech-enabled fulfillment services to the title insurance industry.Website: grid151.comX1 Analytics - Using its proprietary data analytics engine, X1 Analytics® equips the title insurance industry with decisions and data which enable faster real estate closings with reduced cost and operational friction.Website: x1analytics.comGridBase - sing their proprietary tech stack to create the universal API for lender and title collaboration, GridBase® delivers data middleware and tools that transform lender and title operations with highly optimized automations and integrations.Website: gridbase.io
