What are the responsibilities and job description for the Inside Sales Representative position at Arcwood Environmental, LLC?
About Arcwood
Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.
Our Values
We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:
- Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
- Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
- Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
- Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.
We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!
Essential Functions & ResponsibilitiesInside Sales Representative (ISR)As an Inside Sales Representative, part of the Commercial Sales team, you will play a pivotal role in growing sales by focusing on a key customer growth segment. This position involves making effective outbound calls and receiving inbound calls while positioning Arcwood solutions to win business. Success in this role will be derived from consistent customer outreach that position Arcwood solutions, overcome objections, and strong execution against the sales process. This role will involve proficiency with sales tools such as Salesforce.com, reporting databases and phone and emails systems. It will also require the ability to work collaboratively across departments. Ideal candidates will be persistent, motivated and critical thinkers who utilize their intellectual curiosity to build customer relationships, sell the Arcwood value and grow sales.
Essential Functions & Requirements:
- Prioritizes health and safety by adhering to policies, processes, and always maintaining safe practices
- Proactively makes outbound calls to assigned customers to understand customer needs and challenges while position Arcwood capabilities
- Utilize and manage CRM tools to track call activity such as outbound call metrics, inbound call metrics, contact management and customer information
- Develops and maintains accurate sales pipeline and works active opportunities to close
- Executes against focused call campaigns to grow key customer targets
- Grow existing customer bases by expanding our share of wallet while also proactively prospecting new customers.
- Manage waste profiles and waste approvals to ensure a timely and valuable customer experience
- Execute against key pricing strategies that positions value to the customer while also preserving profitable growth to Arcwood.
- Ability to deliver daily and weekly outbound metrics as prescribed in the role.
- Takes on additional duties as assigned to support the team and organization
- 1-3 years of related experience in sales, customer experience
- Experience with and proficiency in Microsoft Excel, Salesforce, PowerBI or similar tools (required)