Corporate Account Coordinator I

Overview

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

 

About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we’ve been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000 employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers’ waste challenges. We are part of the solution. We don’t generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Essential Functions & Responsibilities

Corporate Account Coordinator IAs a Corporate Account Coordinator I you will be responsible for providing account management and customer support, acting as the single point of contact for assigned customer accounts. This role will work as part of a team with the Sales department to maintain established accounts, grow existing accounts, and support new business to achieve Company revenue and waste volume goals.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serves as a single point of contact (SPOC) and technical resource for Corporate accounts
• Assists in determining regulatory requirements for customer waste any biproducts
• Maintains responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and the promotion of all business lines
• Participates in the development of proposals and business plans to create new business or further expand relationships with the assigned Corporate account
• Ensures that all contract terms and pricing are being adhered to at all locations
• Manages all communications with multiple customer locations/facilities for assigned Corporate account(s)
• Develops and implements solutions for various customer needs/issues
• Negotiates with multiple service vendors and communicates/coordinates services for assigned account(s)
• Conducts profit/cost analysis of current management methods to ensure that the most profitable method is being used, making changes as needed to increase margin dollars
• Travels to customer sites to evaluate current waste/biproduct management practices or to audit plans developed by Arcwood as needed
• Completes invoice/serve follow-up surveys to ensure customer satisfaction
• Coordinates and manages data collection systems and reports for customers
• Provides service to customers until 5:00pm Mountain and Pacific Time as needed
• Takes on additional duties as assigned to support the team and organization

Education

- Bachelor’s degree (required); degree within environmental science or science (preferred)

Experience

• 3 years of successful customer experience management (required)
• Previous experience within the hazardous waste or environmental field (preferred)

Benefits, Compensation & Workforce Diversity

Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equal Opportunity Employer – Veterans & Disabilities A post-offer drug screen and background check will be required.