Senior Business Systems Administrator - Salesforce

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for an Senior Business Systems Administrator to be a part of making this happen.

Location: Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

The Senior Business Systems Administrator works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the tool. This is based on various organization needs that drive improvements in order to enable teams to achieve their strategic business objectives.

We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer, and enhance the system accordingly.

Responsibilities

• Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management.
• Manage new releases of Salesforce and efficiently roll out new features.
• Demonstration of a disciplined change control process.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Flows, approval processes, installed packages, etc. within Salesforce
• Configure and maintain VisualForce pages, Apex code and Lightning Components
• Create new reporting capabilities and respond to ad-hoc reporting requests as needed.
• Manage all processes that impact / relate to your application, Salesforce.
• Responsible for configuration, design, functionality and end-user support of the Salesforce application platform.
• Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes
• Responsible for maintaining system security and integrity.
• Knowledge and understanding of all integrations that exist within your tool set and how changes, enhancements and new functionality adds mesh with and possibly affect the AWN application ecosystem.
• Reference and update (where applicable) existing documentation regarding Salesforce support and enhancement management.
• Troubleshoot all outages and produce root cause analysis reports as needed. Ability to communicate with leaders and/or executive leadership as needed with updates during and after emergency outage windows.
• Install new Managed Packages and tools within Salesforce environment.
• Provide technical support and assistance as required to strengthen relationships between Business Applications and primary stakeholders within internal user community.

Who You Are

• Strong problem-solving skills.
• Ability to understand our organization’s business.
• Ability to understand our Business Tool eco-system.
• Ability to quickly acquire working knowledge of connected business tools is a plus (Gainsight, Marketo, Outreach, etc.).
• Ability to manage individual work efforts as part of Jira Sprint/Release process.
• Collaborative and consultative abilities to work with non-technical end users.
• Aptitude for eliciting user requirements and developing both process and technical solutions.
• Computer literate and proficient in standard office applications Word, Excel and Outlook.

Minimum Qualifications

• 5 years Salesforce administration and/or development experience.
• Salesforce Administrator Certification required
• Willingness to continue growing through experience and/or study and certification
• In-depth knowledge of the standard capabilities of Salesforce.
• Experience with JavaScript, Apex, SOQL and HTML
• Detail oriented and self-starter with strong written and interpersonal skills
• Collaborative and consultative abilities to work with non-technical end users
• Aptitude for eliciting user requirements and developing both process and technical solutions
• Ability to work independently, as well as part of a team
• Working knowledge of the Lead to Book Sales lifecycle within a SaaS company
• Team player with a positive “can-do” attitude
• Working knowledge of SOX compliance and tracking
• Proficient in standard office applications Word, Excel and Outlook

Preferred Qualifications

• Obtainment or pursuit of Salesforce Advanced Administrator Certification or Platform Developer I Certification preferred
• Bachelor’s degree OR equivalent education/experience

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Bonus or commission pay based on role
• Flexible time off, paid volunteer days and paid parental leave
• 401k match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance
• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.