Desk Clerk

Under the direct supervision of the Assistant Manager, the primary functions of this position are to train employees in the following capacity: coordinate front office activities of hotel, resolve problems arising from guests' complaints, reservations, and room assignment activities. This is a part-time, temporary position will be required to train/work the Midnight to 8AM shift. The starting pay is $22.00 per hour.

Tundra tours Inc., a division of ASRC, is a drug free workplace and pre-employment drug testing is part of the hiring process.

• Greets, registers, and assigns rooms to guests in a confident, professional and friendly manner. Providing excellent customer service.
• Confers and cooperates with other department heads to ensure coordination of activities.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Computes bill, collect payment, and makes change for guests.
• Makes and confirms reservations.
• Receives and processes advance registration payments.
• Sends out letters of confirmation or returns checks when registration cannot be accepted.
• Provides administrative support to management staff.
• Transmits and receives telephone messages.
• Prepare daily housekeeping assignments indicating rooms that have scheduled linen changes or makes or incoming/departing clients.
• Prepare and distribute daily occupancy report summaries.
• May be called upon to do entry level accounting tasks, such as bank deposits and/or daily audit reports.
• Keep lobby areas clean and neat.
• Stock gift shop and ring up sales.
• Bucket checks to be performed by each shift to verify data as it pertains to (1.) Guest name, (2.) Guest address, (3.) Room rate, (4.) Date of departure, (5.) Number of Guests in room and (6.) Credit card info
• Communicate harmoniously and professionally with coworkers – sharing all information and updates.

• Strong knowledge, understanding and sensitivity to the Inupiat culture.
• High school or equivalent certification.
• One (1) year of hotel clerical or administrative experience.
• An equivalent combination of training and experience.
• Ability to operate standard office machines and basic understanding of computers.
• Knowledge of efficient office procedures.
• Ability to speak in a clear and understandable manner and write legibly.
• Must be able to work independently, and must be willing to work shifts that vary from day to night and operate seven days a week.

Competency Requirement

ASRC values the competencies that enable individual and organizational success. The Company maintains an enterprise competency framework that outlines core and role-specific expectations across levels. Competency requirements and definitions are reviewed periodically and may evolve to reflect business needs. Employees are expected to demonstrate the competencies applicable to their role as maintained by Human Resources and their business unit.

• Leadership development through our Next Up program
• Mentorship from industry experts across six diverse business segments
• Career paths spanning from Arctic operations to federal contracting
• Training and development that invests in your long-term success

• 50 years of sustained growth and market leadership
• $6 billion in annual revenue across diversified business lines
• Leading Alaska's Top 49ers list for 31 consecutive years

• Competitive salaries with short and long-term incentive programs
• 401(k) retirement plan with 100% company match up to 4%*
• Educational assistance and professional development funding

• We offer a wide range of medical plans through Federal Employee Health Benefits Plan (FEHB).*
• Comprehensive Dental and Vision Insurance options*
• Employee assistance programs for you and your family
• Additional Supplemental Insurance: Voluntary Life Insurance, Short-Term and Long-Term Disability, Accidental Death & Dismemberment (AD&D), Pet Insurance, Legal Services, Identity Theft Protection, Hospital Indemnity, Accident
• Insurance, and Critical Illness Insurance.*

• ASRC’s leadership development program
• Mentorship programs