Quote Team Analyst

The primary purpose of this role is to manage the execution of customer connections by acting as a customer advocate and facilitating essential communication and problem-solving among customers, the plant, and the quality, supply chain, and finance departments.

In this role you will:

• Manage day-to-day activities and execution of our customer connection – follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals; being proactive when interacting with customers and resolving potential issues.

• Follow-up on quotes

• Provide objective feedback to commercial and marketing teams.

• Act as a customer advocate –Drive Ease of Doing Business with Arconic. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective.

• Turn Quotes into Orders (Capture Business) Provide feedback to commercial and marketing teams.

• Post Order Management – manage unadjusted items, process claims and negotiate settlements.

• Ability to work in tactical administrative team environment from focused problem solving to customer relations.

• Serve as the liaison, for issue resolution between the customer, plant, quality, supply chain and finance.

• Provide support to Account Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers.
  

Essential Knowledge, Skills & Abilities:

• Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Service Orientation — Actively looking for ways to help people

• Data base user interface and query software — Customer service knowledge generation software

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Persuasion — Persuading others to change their minds or behavior

• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making

• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do

• Time Management — Ability to manage multiple requests in a timely manner to accomplish goals. Strong organizational skills.

• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense

Basic Qualifications

• High School Diploma or GED Equivalent

• 5 years of sales/customer service experience OR Bachelor’s Degree in lieu of experience

• This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Qualified candidate must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or be eligible to obtain the required authorizations from the relevant government agency. Business demands may require employer to proceed with candidates who are immediately eligible to access controlled technology.
  

Preferred Qualifications

• Associates or bachelor’s degree in Marketing, Economics, Supply Chain, Business, Communication from an accredited institution

• Experience using MS Excel, Word, PowerPoint, Outlook and SalesForce

• Experience with Oracle or other MRP system

• Experience managing accounts and working with clients/customers

• Experience in heavy manufacturing and/or distribution environment

• Experience with Export Compliance and Letters of Credit/Proformas