Key Account Manager

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

JOB SUMMARY

The Key Account Manager is responsible for developing and sustaining strong, long-term relationships with key customers while ensuring their needs are fully understood and met. This role serves as a primary liaison between customers and internal teams, facilitating seamless communication, negotiating pricing and supply agreements, and resolving issues promptly and effectively. The Key Account Manager will identify and maximize sales opportunities, drive customer satisfaction, and support overall business growth. In addition, the role includes prospecting new customers in target markets and contributing to the achievement of the company’s strategic sales goals.

Our Strategy and Purpose

• We provide technology for the design and manufacture of precise fluid handling components for diagnostic and analytical instruments.
• We improve patient outcomes and help engineers, scientists, and doctors to solve the world’s toughest diagnostic and analytical challenges.
• We always act with intention and drive to achieve our purpose.
• Teamwork, collaboration, candor, and diverse opinions make us stronger.
• We are unafraid to make timely decisions, and we empower our people to make decisions, execute them, and move forward.
• We value people who take the initiative and hold themselves accountable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Developing and maintaining strong professional relationships with Arcmed’s largest customers assigned to this position.
• Swiftly addressing and collaborating cross functionally with internal teams to resolve any issue that a key customer may have with the company or the product/s we produce.
• Anticipating any need for improvement in the relationship between Arcmed and its biggest customers through regular meetings and quarterly business reviews.
• Be aware of and remain current on all communication between key customers and other departments within Arcmed
• Working with other Arcmed departments to develop strategies for improving the cost, quality, and on time delivery of the goods delivered to key customers.
• Creating and presenting monthly reports to the Arcmed Commercial and Operational leaders, regarding the status of the organization's relationship with its top customers.
• Manage and coordinate Quarterly Business Reviews with key customers, to facilitate open communication, collaboration and gather key customer insights into their business and our performance against customer’s KPI’s and agreements.
• Negotiate Supply Agreements to solidify our business relationships with our larger customers and manage pricing agreements for other.
• Respond to web generated leads, attend trade shows and use various techniques to identify and win new business with current and new customers.
• Drive new customer projects from concept development through production, overseeing requirements gathering, feasibility assessments, internal collaboration, and customer communication to ensure successful and timely project launch.

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• At least 5 years’ sales, account management or technical sales experience in a manufacturing company.
• Bachelor’s Degree or equivalent desired
• Strong attention to detail and organization skills required.
• Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Take a hands-on approach to finding solutions to problems.
• Excellent ability to communicate orally and in writing in English.
• Well-developed literacy, numeracy, and computer skills with a technical aptitude.
• Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor ERP is a plus.
• Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
• Ability to operate media equipment such as tablets, smartphones, and other ele
• Ability to work with general office equipment.
• Ability to work with and understand data is necessary and the ability to learn technical skills.
• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over extended periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

Pay: From $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Danbury, CT 06810

Salary : $130,000