What are the responsibilities and job description for the Supply Chain Coordinator/Customer Service position at Arclin USA?
Supply Chain Coordinator II, Roswell, GA
Who we are:
At Arclin, satisfying the changing needs of our customers is at the center of everything we do. To accomplish this goal, we work to improve our customers’ products and processes by providing innovative, value-added bonding and surfacing solutions for the engineered materials markets, and agricultural and natural resources applications that address market demands for greater product yield and reduced environmental impact. In our firm commitment to this mission, we apply the highest standards for performance to these three principles: Trust, Value, and Innovation. Visit our website for more information on our Mission & Values.
Simply put, our people matter. Throughout our company, we encourage and value creativity and diversity as the way to do business. And for a very good reason — the quality and effectiveness of our products start with the quality people who make them: our experienced professionals who understand our customers’ needs and processes.
Together, our team of more than 600 employees across 12 locations applies its talents and the latest technologies to developing thousands of advanced applications that drive customer success.
Who we are looking for:
Arclin is currently seeking a Supply Chain Coordinator II for our Roswell, GA location. Reporting into the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company. This will be accomplished by utilizing excellent, in-depth knowledge of customer and company’s products, policies, systems and supply chains. The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of “Customer Delight” objectives.
What You’ll Do:
- Process customer orders received by phone, fax, mail, e-mail, and EDI
- Monitor orders and production schedules to ensure timely delivery
- Maintain welcoming and responsive rapport with customers to ensure positive experience with the company
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Oversee processing of customer order status and product knowledge requests
- Process customer returns according to established department policies and procedures, working closely with the Credit Department
- Submit and verify accuracy of customer data in ERP system
- Perform first level problem solving to best meet customer’s needs with least impact to company profit margin
- Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary
- Partner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectations
To be successful, you will need:
- Bachelor’s degree in Supply Chain Management, Business Management, or other related field
- 5 years of customer service/supply chain experience required, preferably in a manufacturing environment
- Ability to communicate clearly and professionally
- Ability to successfully influence leadership
- Strong decision making and analytical skills
- Solid attention to detail, thoroughness and sense of urgency
- Commitment to company values
- Computer proficiency (MS Office Suite, & JD Edwards)
- Ability to work independently and within a team environment
- Ability to multi-task in a fast-paced environment
What do we offer:
Arclin’s employee benefits program offers competitive financial, medical and personal services. Our comprehensive package includes a broad array of plans, allowing employees to select benefits that best meet their needs and those of their families.
Major Benefits available to full-time employees include:
- Comprehensive Health Insurance: medical, dental, orthodontia (for dependents only)
- Company paid Life & Disability Insurance
- Spousal & Dependent coverage available for purchase
- Business Travel Accident Insurance
- Retirement Savings Plan – 401(k): traditional & Roth
- Company match of .70c per dollar, up to 6%-, and 5-year vesting program available after 90 days of employment
- Employee Incentive Program (EIP) – At Arclin, success is never the result of just a single input, but a culmination of our entire team working hand-in-hand to provide value to our customers. As such, the fruits of our success are shared with every full-time employee via our Employee Incentive Program. Awards are paid mid-February of every year, and are dependent on company EBITDA performance
- Flexible, Paid Vacation, Company Paid Holidays, and two (2) floating holidays
- Parental Leave
- Tuition Reimbursement
- Employee Assistance Program
- Wellness Programs
- Community Involvement Activities
- Relocation Assistance and more
**Please note: The above statements are designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.**
Experience
Required- 5 year(s): customer service/supply chain experience
Education
Required- Bachelors or better in Supply Chain Management or related field
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
