Guest Services Coordinator

Club Location:

Ancala Country Club - Scottsdale, AZ

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Summary

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in support of the club’s goals to achieve overall Membership growth.

Essential Functions

• Establishes and maintains positive member relationships and executes the new member onboarding process.
• Responsible for building and facilitating the Club’s Lifestyle Content & Social offerings, including working with department heads to complete and implement a unified lifestyle calendar for Members & Guests.
• Support and attend events and functions to ensure proper execution of events in collaboration with department heads.
• Attend meetings to assist with the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to, answering telephone and route calls to appropriate person/department, greeting, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, an expert in developing and delivering social media content, build club event displays, flyers, posters, cart signs and banners.
• Supports the development and implementation of retention strategies. Responsible for supporting, communicating, and adhering to the company’s mission, brand, and core values.
  
  

Note: Other duties as assigned by supervisor or management.

Qualifications

• Strong working knowledge of basic systems and software
• Ability to explain technical information clearly to non-technical users
• Basic troubleshooting and problem-solving skills
• Experience in a hospitality or service environment is a plus
• Organized, proactive, and responsive to club needs
• Exceptional communication and interpersonal skills.
• Availability to work weekends, holidays, and evenings as needed for events and peak periods.
  
  

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.