Golf Operations Manager

Club Location:

Bear Creek Golf Club - Dallas, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Summary/Objective: The Golf Operations Manager assists the management team in daily golf operations of Bear Creek Golf Club and provides world-class customer service to tournament clients, guests & members.

Essential Responsibilities

• Ensure daily operations of the Golf Department are carried out professionally and efficiently.
• Maintain a professional appearance and a positive, upbeat attitude, providing excellent customer service.
• Daily supervision of all outside service staff, as well as assisting Event Managers & AGMs in daily tasks.
• Marketing and promotion of all golf-related events. Manages the daily opening and closing of the golf operations checklist.
• Performs Player Assistant & On Course Service as needed.
• Ensure a consistent and excellent player experience by being responsive, following up promptly, and following through on commitments.
• Facilitate the day of tournament execution for outings and tournaments to ensure a first-class experience.
• Ensure the golf cart fleet is well-maintained and cleaned daily per the club's standard operating procedures.
• Assist in all outside operations and lead with a team mentality.
• Experience with computer use with proficiency in Microsoft Office software.
• Self-motivated with a service and customer-focused attitude.
• Assist with rental club procedures including weekly and monthly inventory.
• Positive and proactive supervisory, leadership, management, and coaching skills.
• Perform other daily tasks assigned by club management.
  
  

Job Requirements

• An ideal candidate will have an associate's degree or two years of related experience and/ or training, or an equivalent combination of education and experience.
• 1-2 years prior golf course operations experience preferred.
• Knowledge and understanding of typical golf course operations procedures. Ability to pay attention to details.
• Strong leadership skills.
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to work in a team environment.
• Lifting and carrying items that are sometimes greater than (50) pounds.
  
  

Position Type/Expected Hours Of Work

• This position is expected to work on an average of a flexible 40-hour week and at times may need to work up to a 12-hour shift.
• Expect to work on weekends and holidays as needed.
  
  

Physical Demands

• Ability to move to and from various points within facilities & outdoor environment.
• Continuous standing and walking for long periods of time.
• Ability to communicate clearly in routine conversations in person, via telephone or 2-way radio.
• Ability to produce information in written and verbal form.
• Sufficient stamina to tolerate hot, cold, humid, and rainy outdoor weather for several consecutive hours.
• Ability to operate all vehicles.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.