What are the responsibilities and job description for the Technical Support Level 2 position at ArchTech, LLC?
We encourage people of all backgrounds and varying experiences to apply.
We are looking for a skilled Lead Technician who is experienced with a wide range of products and services. Successful applicants will typically have 3-5 years of technical experience or corresponding education plus experience. Mandatory fingerprint background checks are required as we work with secure information in the public sector space in addition to our work with for-profit and nonprofit clients.
A degree is preferred. Consideration is given to industry certifications and equivalent IT work experience. Pay is commensurate with professional experience and educational achievement. Benefits are available.
Your skill set may include:
1. Technical skills, including: Advanced network configuration, Multi-OS desktop support, Printer and peripheral support, Windows server administration, Desktop application support, Enterprise mobility solutions, Third-party cloud configuration, Communication technology implementation, RMM integrated workflows and Strong troubleshooting skills.
2. People skills, including: Remaining calm, Extending compassion, Building relationships, Communicating regularly, Smiling warmly, Listening attentively, Following-up clearly, Resolving effectively and Teaching kindly.
3. Management skills, including: Ability to Triage and process complex incidents, Pursue and complete multi-part projects, Anticipate and eliminate future problems, Demonstrate and promote team-focused attitudes, Discover and resolve important details, and Independently identify and implement business-focused solutions.
Please submit a complete resume, including prior employment history, relevant education and certifications, business references and a cover letter discussing employment preferences and career goals. Please complete the requested skills tests.
A company management path may be available.
Job Type: Full-time
Pay: $52,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
- On call
Application Question(s):
- We work in secure government facilities, both physically and virtually. Are you willing to undergo a mandatory FBI fingerprint background check?
Education:
- High school or equivalent (Required)
Experience:
- Technical support: 5 years (Preferred)
Ability to Relocate:
- East Saint Louis, IL 62203: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $52,000 - $72,000