Commercial & Business Support Team Lead

This new role in our Packaging Technologies division will provide guidance for our team and be a process resource. This person is the main customer contact and deals with changes in customer demand, order status and other details requiring close communication and coordination with other Archroma departments. S/he is a key resource for Master Data accuracy within SAP as needed.

Duties:

• Motivate, empower, support and assist in training the Customer Support team and serving as a back-up when needed.
• Provide business support such as being an SAP expert for sales and supply chain, NWC impact, main contact for external auditors, etc.
• Be the main customer contact and process and monitor customer orders in SAP, track and expedite shipments, investigate issues and resolve them.
• Maintain a proficient knowledge of all computer systems required to perform responsibilities.
• Manage the processes and data integrity within SAP Master Data.
• Oversee and verify SAP pricing to improve invoice accuracy.
• Advocate for the business and the customer to reduce invoicing issues and ensure timely payments.
• Delegate tasks needed to resolve customer complaints and confirm resolution. Process returns, rebates, credits and debits.
• Ad hoc support on projects as needed.
• Other duties as assigned.

Requirements:

• College degree in business preferred.
• At least six years relevant experience in manufacturing company
• 2 years of previous supervisory experience
• Solid hands-on experience with SAP, including modules SD, MM, MD, & WM
• Advanced Microsoft Office suite skills, especially Excel
• Background in supply chain, OTC expert preferred
• Knowledge of ISO compliant processes
• Strong analytical and problem-solving skills
• Able to respond to unusual situations with speed, simplicity and calmness
• Excellent communication skills

Archroma is a global, diversified provider of specialty chemicals serving the branded and performance textiles, packaging and paper, and coatings, adhesives and sealants markets. We’re experts in developing chemistries that bring color, protection, purpose and strength to everyday materials, including highly-functional solutions for paper and board packaging, flexible packaging, and tape and labels; food-safe coloration for tissue and towel applications; flame retardant protection for wood-based applications; abrasion and UV resistance for paints, and durability and waterproofing for cement and construction adhesives - to name just a few.