What are the responsibilities and job description for the Distribution Customer Service Representative position at ArchPoint Group Inc?
About Acadian Crossing Consumer Products:
Acadian Crossing provides best-in-class market infrastructure including strategy, category management, branding and marketing, and supply chain management. We are a true partner who nurtures, invests in and collaborates with our clients to ensure their big ideas are executed and brought to market.
Position Available: Distribution Customer Service Representative I
Job Summary:
The Distribution Center Customer Service Representative I is responsible for managing office operations, procedures, and resources to ensure the smooth and efficient functioning of the distribution center.
Essential Duties & Responsibilities:
- Daily Responsibilities:
- Follows SOPs for office roles
- Record keeping
- Provides daily update on fire drill roll call
- Functions as the backup Customer Service Representative for both inbound and outbound
- Point of contact for scheduling of shipments, this includes:
- Updating in-house tracker
- Coordinating with the Leads on scheduling of shipments
- Working with HQ’s Sourcing CSR on expedited orders
- Ships of sample products
- Handle customer inquiries and complaints
- Coordinate drop off or pick up for sample orders by UPS, FEDEX, etc.
- Suggests procedural and policy changes to improve operational efficiency
- Maintain supply list and order product as necessary
- Helps with all employee engagement activities for the warehouse
- Participates in the Product Quality Assurance Program
- Maintains a clean and organized working environment for all employees in the office and office kitchen
- Rearranges lobby display case to coordinate with specific customer visitors
- Inbound Responsibilities:
- Enters variances on containers into database (NetSuite)
- Notates variances or issues with container on tracker
- Outbound Responsibilities:
- Reviews inventory reports in database (NetSuite)
- Ships orders, including:
- Distribute pending orders to Shipping Lead
- Manage transfer orders between distribution centers
- Other duties as assigned
Skills & Qualifications:
- High school diploma (preferred).
- 1-2 years of administrative experience.
- Strong attention to detail and organizational skills.
- Adaptability in a dynamic environment.
- Excellent communication and problem-solving abilities.
- Effective time management.
- Familiarity with clerical responsibilities, basic accounting, human resources practices, data entry, and administrative management procedures.
- Proficiency in Microsoft Office Suite or similar software.
Work Environment: Warehouse Environment – working with and around a variety of equipment, parts, and inventory
Physical Demands:
- Must possess mobility to work in a standard warehouse setting
- Must be able to bend, stoop, kneel, reach, and climb to perform work
- Must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment.
EEO:
ArchPoint is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. ArchPoint strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.
Benefits Offered:
Full-time (30 hours per week) employees are eligible for:
- Zero cost employee medical coverage with a zero deductible & copay plan
- Company paid short-term disability.
- Company paid $25,000 life insurance.
- 401K with 4% company match
- Quarterly bonus program
- Wellness Program with incentives
- Three weeks of vacation, One-week personal leave & paid company holidays
- On Demand Pay
Salary : $25,000