Associate Director, Admissions

The Company

Archer Education is a pioneer in higher education transformation. Founded in 2006 by innovators who brought their dot-com startup expertise to modernize the academic landscape, what began as a proprietary search engine that matched students with educational opportunities evolved into a comprehensive strategic partner for universities navigating the complexities of online learning.

We're driven by a fundamental belief that online higher education needs a more effective and sustainable approach - one that empowers institutions rather than replaces their expertise. At the heart of our work is the Online Growth Enablement (OGE) model, a flexible, scalable partnership framework that helps institutions boost enrollments, expand their team's capabilities, maintain control over their unique mission, and build sustainable growth for the long term.

THE ROLE

The Associate Director of Admissions will oversee a team of Admissions Advisors to manage and execute the enrollment process effectively. This position will regularly support, strategically plan, and collaborate with partner campuses and will develop, train, and maintain quality staff. The Associate Director of Admissions will enhance and maintain effective communication and relationships within Archer Education.

Duties/Responsibilities

• Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university
• Make strategic and operational decisions to ensure the execution of an efficient and student-focused admissions process
• Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools
• Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions
• Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs
• Ensure admissions staff are exercising discretion within process and following compliance guidelines
• Establish oneself as a resource for the Archer and its designated partner schools
• Responsible for quality assurance of the team (listening to phone calls and providing feedback)
• Handle escalated student or staff concerns
  
  

Leadership Responsabilities

• Interview, hire, and train new staff and leaders
• Oversee the daily operations of the admissions team
• Provide constructive and timely performance evaluations
• Handle discipline and termination of employees in accordance with company policy
• Provide work direction and problem-solving assistance to other individuals
• Supervise staff, including scheduling and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.
  
  

Required Knowledge/Skills/Abilities

• Thorough knowledge of the college admissions process
• A proven track record of achieving measurable results in a fast-paced, deadline-driven department
• Commitment to customer service with a continuous focus on improvement
• Demonstration of effective verbal and written communication skills
• Strong ability to motivate others
• Ability to manage multiple database systems
• Ability to train and support other staff members
• Strong quantitative, analytical, and reporting skills
• Demonstration of strong planning, initiative, and problem-solving skills
  
  

Education, Experience, Licenses Or Certifications

• Bachelor's Degree
• Experience overseeing individual contributors
• 3 years of admissions, customer service, or sales experience
  
  

Preferred Qualifications

• Bachelor’s Degree
• Leadership experience in education
• Military recruitment experience
• Experience as a third-party resource
  
  

WORKING CONDITIONS

• Office environment
• Ability to sit for long periods of time
• Availability to support the team in non-traditional hours
• Travel requirement: 10%
  
  

The Benefits

At Archer, we believe empowered employees have the most fun and do their best work, so we strive to offer a competitive benefits package to allow just that. Our comprehensive benefits package includes medical, dental and vision plans, as well as paid time off and sick days. Here are just a few more of the benefits you’ll enjoy as an Archer team member.

• Invest in your future: 401k plans and a full contribution match up to 4%.
• Prioritize your family: Up to 12 weeks of parental leave with 6 weeks paid, following the birth, adoption, or foster care placement of a child.
• Never stop learning: Receive up to $5,250 per year in tuition reimbursement for continuing education.
• Balance work and life: We offer a flexible working environment and schedule that empowers you to do your best work. Our teams work across all time zones in the US.
  
  

Visit archeredu.com to learn more.

• Please note that all legitimate Archer recruiting communications come exclusively from official @archeredu.com email addresses. Archer will never request payment or personal financial information at any stage of the hiring process. When in doubt, candidates are encouraged to apply directly through Archer’s official careers page.
  
  

Salary Description $80,000 - $120,000