SAP Support Lead - Erlanger, KY

SAP S4 Hana Support Lead  -  Transportation – Service Delivery
This is an Exempt level position.
 
Position Summary:
The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers.  The ideal candidate will have strong expertise in SAP Transportation Management (TM) and will be responsible for supporting, maintaining, and troubleshooting SAP TM in a live production environment. As the SAP S4 Hana Support Lead, you will oversee the resolution of production issues, manage system performance, and ensure that the SAP S4 Hana Transportation solutions continue to meet business needs while ensuring smooth and uninterrupted operations.
 
Job Responsibilities:

• Production Support: Act as the primary point of contact for SAP Transportation -related production issues. Quickly identify, analyze, and resolve incidents to minimize downtime and impact on business operations.
• Troubleshooting and Issue Resolution: Provide hands-on support for critical production issues related to SAP Transportation modules, including transportation planning, execution, freight cost management, and transportation analytics.
• System Monitoring and Performance: Monitor the performance of the SAP Transportation system in the production environment, identifying potential areas for improvement, and optimizing system performance.
• Collaboration with Other Teams: Work closely with cross-functional teams such as SAP Basis, SAP ABAP developers, Solution Delivery, and business operations to resolve complex issues and implement solutions.
• Change Management and Upgrades: Manage transport requests and support SAP Transportation system upgrades and patches. Ensure smooth execution of system enhancements, migrations, and version updates with minimal business disruption.
• Root Cause Analysis: Perform root cause analysis for recurring production issues and recommend or implement preventive measures to avoid future incidents.
• User Support & Training: Provide ongoing support to end-users, troubleshoot system issues, and assist with user queries. Facilitate user training on new features or processes as required.
• Documentation and Knowledge Sharing: Maintain detailed documentation for issue resolutions, processes, and system configurations. Contribute to the knowledge base for recurring issues or common challenges.
• System Integration: Support the integration of SAP Transportation with other SAP modules and external systems, ensuring seamless data flow and system functionality.
• Compliance & Best Practices: Ensure that SAP Transportation solutions are aligned with internal standards, best practices, and compliance requirements.
• Continuous Improvement: Identify opportunities to enhance operational efficiency and improve SAP Transportation processes in the production environment. Proactively recommend optimizations to improve user experience and system reliability.

Required Qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of [5] years of experience in SAP  support, with a strong focus on production support in a live environment.
• Deep knowledge of SAP Transportation modules, including transportation planning, execution, freight cost management, and analytics.
• Strong problem-solving skills and ability to manage high-pressure situations in a production environment.
• Experience with SAP S/4 HANA, SAP Fiori, and related technologies.
• Familiarity with SAP transport management tools and production support processes.
• Experience working with SAP Basis, SAP ABAP, and middleware tools for integration purposes.
• Strong analytical and troubleshooting skills, with the ability to identify root causes and implement long-term solutions.
• Excellent communication skills to interact with business users, technical teams, and management.
• Ability to manage priorities and work effectively in a fast-paced, high-demand environment.

Preferred Qualifications:

• SAP certification in SAP Transportation Management (TM).
• Experience in the manufacturing, distribution, or logistics industries.
• Experience with Agile methodologies in production support teams.
• Knowledge of third-party logistics (3PL) systems and integrations.
• Familiarity with SAP testing frameworks and methodologies for production support.