Customer Service Representative II - Kennesaw, GA

Customer Service Representative II - Kennesaw, GA

JOB SUMMARY:  
The Customer Service Representative II (CSR II) position is an intermediate level role in the ADM Nutrition Customer Service organization, which is responsible for managing the customer order fulfilment process from order entry to delivery.  This role reports to the ADM - Deerland Customer Service Manager at the Kennesaw, GA facility.

As one of the world’s largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world.  The CSR II position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, and Shipping teams to provide an industry leading customer experience. 

PRIMARY RESPONSIBILITIES:

• Serve as the main point of contact for assigned customers.
• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Answer customer inquiries via email and phone.
• Issue proper documentation for all shipments.
• Resolve credit hold issues.
• Collaborate with the Quality team to resolve product issues and customer complaints.

CRITICAL SKILLS AND COMPETENCIES:

• Positive attitude with a strong customer service orientation.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Excellent problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Ability to multi-task and time management skills.
• Strong computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (2) years of relevant work experience.  Equivalent combinations of education and experience will be considered.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form.
• Position requires sitting for prolonged periods of time and operating a keyboard.