What are the responsibilities and job description for the SENIOR DESKTOP SUPPORT ANALYST position at Archbold?
Senior Desktop Support Analyst - IS Desktop Support
Description
Education Requirements: Requires High School Diploma. BAA, AA, or Technical Diploma preferred. CompTIA A or equivalent is required.
Experience: Four years work experience with desktop support.
Required Skills: Troubleshoot, analyze and resolve desktop computer problems; correct and report any anomalies.
Use diagnostic software and technical troubleshooting processes; works closely with network staff to manage desktop endpoint security.
Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required.
Able to provide software and hardware upgrades to ensure efficient system operations for users.
Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems.
Ability to support miscellaneous equipment, such as audio-visual equipment; cellphone and mobile communication devices.
Assist in training users in the use of computer equipment.
Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Able to manage stock room and parts inventory.
Able to install, relocate, and perform operational checks on computer equipment. Able to maintain awareness of advances in computer technology.
Ability to assist with Accounts Management and function as Service Desk support personnel.
Ability to function as next level support and training for TSAI and TSAII.
Able to assist with developing/verifying desktop images and triage of basic clinical and business applications.
Must be able to demonstrate project management skills to successfully lead desktop support projects.
Will work with Network Team on advanced projects and acts as a liaison between Applications, Telecom and Network/Infrastructure staff.
Will perform related work as required.
Physical Demands: Work involves a significant amount of standing, walking, sitting, talking, listening and reaching with hands and arms. Must be able to transfer up to 50 pounds; some risk of electrical shock. Must be able to travel to various system locations. Work may require performance of physically demanding tasks in cramped areas. Requires good hearing, visual acuity, and manual dexterity. Requires concentration on fine details for extended periods with constant interruptions. Must be able to pick up new tasks and responsibilities with minimal training. Prolonged or irregular hours such as weekends and after-hours are occasionally required. Work may be scheduled in rotating shifts.
Supervises: None Supervised By: Assistant Director, Service Desk Manager, Director, or Vice President.
Performance Standards: Organization Wide Maintains a professional image. Makes a conscientious effort to help maintain a clean, safe and secure environment. Assumes responsibility for institutional requirements. Customer Service Interpersonal skills Demonstrates pride in the organization. Strives to work well as a team member. Senior Desktop Support Analyst Technical: Is proficient in required skills for position. Information Services Core Demonstrates excellence in responsibility, dependability and flexibility. Demonstrates excellent productivity. Demonstrates commitment to quality improvement.
Perks/Benefits
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What We Offer
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
To provide safe, innovative and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care
Description
Education Requirements: Requires High School Diploma. BAA, AA, or Technical Diploma preferred. CompTIA A or equivalent is required.
Experience: Four years work experience with desktop support.
Required Skills: Troubleshoot, analyze and resolve desktop computer problems; correct and report any anomalies.
Use diagnostic software and technical troubleshooting processes; works closely with network staff to manage desktop endpoint security.
Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required.
Able to provide software and hardware upgrades to ensure efficient system operations for users.
Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems.
Ability to support miscellaneous equipment, such as audio-visual equipment; cellphone and mobile communication devices.
Assist in training users in the use of computer equipment.
Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Able to manage stock room and parts inventory.
Able to install, relocate, and perform operational checks on computer equipment. Able to maintain awareness of advances in computer technology.
Ability to assist with Accounts Management and function as Service Desk support personnel.
Ability to function as next level support and training for TSAI and TSAII.
Able to assist with developing/verifying desktop images and triage of basic clinical and business applications.
Must be able to demonstrate project management skills to successfully lead desktop support projects.
Will work with Network Team on advanced projects and acts as a liaison between Applications, Telecom and Network/Infrastructure staff.
Will perform related work as required.
Physical Demands: Work involves a significant amount of standing, walking, sitting, talking, listening and reaching with hands and arms. Must be able to transfer up to 50 pounds; some risk of electrical shock. Must be able to travel to various system locations. Work may require performance of physically demanding tasks in cramped areas. Requires good hearing, visual acuity, and manual dexterity. Requires concentration on fine details for extended periods with constant interruptions. Must be able to pick up new tasks and responsibilities with minimal training. Prolonged or irregular hours such as weekends and after-hours are occasionally required. Work may be scheduled in rotating shifts.
Supervises: None Supervised By: Assistant Director, Service Desk Manager, Director, or Vice President.
Performance Standards: Organization Wide Maintains a professional image. Makes a conscientious effort to help maintain a clean, safe and secure environment. Assumes responsibility for institutional requirements. Customer Service Interpersonal skills Demonstrates pride in the organization. Strives to work well as a team member. Senior Desktop Support Analyst Technical: Is proficient in required skills for position. Information Services Core Demonstrates excellence in responsibility, dependability and flexibility. Demonstrates excellent productivity. Demonstrates commitment to quality improvement.
Perks/Benefits
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What We Offer
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
- Work/Life Balance
- Planning for the Future
- Low-Cost Prescriptions
- Health & Wellness Benefits
- Planning for Life’s Unexpected Moments
- Helping You to Advance Your Career
To provide safe, innovative and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care