Account Services Director, Marine

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Responsibilities, include but not limited to:

• Responsible for directing and coordinating service delivery on assigned account portfolio and working to achieve targets within job area with direct impact on stakeholder results.
• Key Point of Contact for Internal Business Partners and other internal stakeholders involved on the account.
• Serves as a Key Contact for servicing brokers and provides a differentiated customer service experience through regular interactions.
• Handles complex tasks or escalated issues including: Account review and analysis, policy issuance, rating preparation, billing, audit questions, CRITs resolution, etc.
• Serves as Lead with practical knowledge to other less experienced Underwriting Operations team members, providing direction, problem resolution, work distribution, training and/or quality assurance as needed.
• Develops strong relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.).
• Adheres to compliance and regulatory standards and maintains account files and documentation.
• Participation in projects, as needed
  
  

Desired Skills/Experience

• Commercial Account Manager experience/prior relevant insurance industry experience (multi-line, admitted commercial P&C experience highly desired)
• Demonstrated expertise in Workers Compensation, Auto, General Liability, Property, Umbrella, Excess Liability
• Seeking candidates with proven experience in Marine underwriting support, including familiarity with Ocean Cargo & Hull and Inland Marine lines.
• Strong understanding of Marine insurance principles, risk assessment, and policy administration.
• Strong customer service orientation with an ability to operationalize customer needs.
• Self-Motivated, prone to action, and able to manage competing demands.
• Strong ability to develop and nurture relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.).
• Effective Communication Skills / Written and Verbal
• Ability to work in a fast-paced work environment.
• Proficient in Microsoft Office Suite. Knowledge of Smartsheet, ImageRight, other insurance platforms desired (PolicyWriter, Policy Decisions, other insurance policy issuance platforms)
  
  

Education

• 5 years’ experience working in commercial lines insurance
• Bachelor’s degree. Work experience may substitute for education requirement.
• Insurance Certification/Designation (is a plus)
  
  

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$71,900 - $97,100/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
  
  

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

For Colorado Applicants - The deadline to submit your application is:

November 07, 2025

14400 Arch Insurance Group Inc.