What are the responsibilities and job description for the Entry-Level Customer Service Sales Representative position at Arch City Collective?
Entry Level Customer Service & Sales Representative
Columbus, OH · Full-time · In-Person
$40,000 - $48,000 a year
Job details
Job Type: Full-time
Shift: Day shift, Monday to Friday
Work Location: In person — Downtown Columbus office
Full Job Description
Looking for a job that actually launches your career instead of just filling your schedule? We're hiring Entry Level Customer Service & Sales Representatives to join our downtown Columbus team, supporting some of the most recognized brands in the country. This role is built for people who are early in their careers and ready to grow — recent grads, first-jobbers, or anyone looking for a fresh start with real momentum. You'll start on the front lines supporting customer accounts, and with the right energy and effort, you'll have a clear path toward leadership, sales, and account management.
Brands you'll support:
- Spectrum — Internet & Cable
- HelloFresh — Meal Kit Subscriptions
- T-Mobile — Wireless Plans
- UNICEF — Nonprofit Donor Support
Why you'll like it here
- Leadership track — We promote based on performance, not seniority. Show up and show out, and you'll move up quickly.
- Mentorship — You'll work closely with experienced managers who are invested in your growth, not just your output.
- Travel opportunities — Top performers get the chance to travel for regional events, campaign launches, and company conferences.
- Fast-paced training — Hands-on and interactive from day one. You'll learn by doing, with support every step of the way.
Responsibilities
- Serve as the first point of contact for customer questions about accounts, services, and promotions
- Resolve issues and guide customers through account setup, plan changes, or enrollment
- Build sales skills by identifying upsell and enrollment opportunities during customer conversations
- Keep accurate records of customer interactions in Salesforce (CRM)
- Follow up with customers to make sure they're satisfied and any open issues are resolved
- Represent the team at in-field customer service events and promotions around Columbus
- Meet weekly with your manager for coaching and performance check-ins
- Join daily morning huddles to stay aligned on priorities and messaging
Qualifications
- Strong verbal and written communication skills
- Friendly, patient, and genuinely customer-focused
- Reliable transportation for occasional local travel to events
- Comfortable managing multiple customer accounts or requests at once
- High school diploma or equivalent required
- Prior customer service or sales experience is a plus, but not required — paid training provided
- Willingness to learn CRM tools; Salesforce experience a plus
- Great fit for recent graduates or early-career professionals eager to grow into leadership
Benefits
- Health insurance
- 401(k)
- Paid training
- Mentorship from experienced leaders
- Travel opportunities for top performers
- Professional development assistance
- Fast-track path to advancement into leadership roles
About the area
Based in downtown Columbus, one of the fastest-growing cities in the Midwest — with an affordable cost of living, a growing food and arts scene, and steady demand for customer-facing and sales talent as new partners and campaigns launch.
Pay: $18.80 - $23.39 per hour
Benefits:
- 401(k)
- Health insurance
- Paid training
Work Location: In person
Salary : $40,000 - $48,000