What are the responsibilities and job description for the Massage Therapist Lead position at Arch Amenities Group?
Job Title: Massage Therapist Lead
Department: Spa Operations
Reports to: General Manager
Job Type: Non-Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.
With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
The Massage Therapist Lead is responsible for providing professional and personalized massage services to clients to promote relaxation, stress relief, and health and wellness. This individual must be skilled in a variety of massage techniques and dedicated to delivering exceptional guest experiences in a clean, safe, and welcoming environment. In this role you will help oversee any Massage Therapists in your location and could be asked to help with managerial tasks such as - scheduling, coaching, training.
Key Responsibilities:
- Perform a variety of massage techniques including Swedish, deep tissue, sports, and other modalities based on client needs and preferences.
- Conduct client consultations to understand individual wellness goals and tailor treatments accordingly.
- Maintain cleanliness and sanitation of all work areas and treatment rooms in accordance with health and safety standards.
- Keep accurate records of services provided and client preferences for future visits.
- Uphold a professional and courteous manner at all times to create a relaxing and respectful environment.
- Recommend additional treatments or wellness products based on client needs.
- Adhere to appointment schedules and manage time effectively to avoid delays.
- Stay current with industry trends, continuing education, and licensure requirements.
- Help build and follow all policies, procedures, and confidentiality guidelines of the facility.
- Create SOP's
Qualifications:
Education & Licensing:
- High school diploma or equivalent.
- Graduate of an accredited massage therapy program.
- Valid state license and/or certification in massage therapy.
Experience:
- Minimum 1-2 years of hands-on experience preferred, but recent graduates are welcome depending on role and training.
Skills:
- Proficiency in a range of massage techniques and therapies.
- Strong customer service and interpersonal communication skills.
- Ability to assess client needs and customize services accordingly.
- Commitment to professionalism, confidentiality, and ethical conduct.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
- Must be able to lift up to 25 pounds.
Work Environment:
- Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.
- May require evening, weekend, and holiday hours depending on client scheduling.
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Essential Function |
Seldom |
Occasionally |
Frequently |
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Stationary Position -- Sitting or Standing |
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X |
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Active Position -- Walking, jogging, running |
X |
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Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate |
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X |
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Climb/Balance -- Stairs, ladders, ropes, equipment, beams |
X |
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Stoop/kneel/crouch or crawl -- Position self, move |
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X |
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Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information |
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X |
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See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess |
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X |
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Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less |
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X |
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Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more |
X |
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Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. |
X |
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DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.