General Manager

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The General Manager oversees the day-to-day operations of a multi-amenity facility in the Amenity or Meeting Management market.

The General Manager will lead all aspects of the facility, including staff management, financial performance, food and beverage operations where applicable, customer relations, and facility maintenance. They ensure that the center operates efficiently and provides the highest levels of service consistent with the standards of Arch Amenities Group to its members and guests.

Key Responsibilities:

• Operational Management:
• Oversee the daily operations of the property, including opening and closing procedures.
• Ensure that the facility is clean, well-maintained, compliant with all health and safety regulations and reflects the luxury standards for which AAG is known.
• Manage equipment maintenance and schedule repairs or replacements when necessary.
• Financial Management:
• Develop and manage the location's budget, including tracking expenses, revenue, and profitability.
• Monitor and analyze key financial metrics such as food and beverage sales, membership sales, event success and meeting bookings.
• Implement strategies to grow revenue, including marketing initiatives and promotions.
• Staff Management:
• Recruit, train, supervise, and evaluate staff, including meeting experience professionals, food and beverage staff, and events staff as well as any contractors who are utilized.
• Develop staff schedules and ensure adequate coverage for all shifts.
• Provide leadership and motivation to the team, fostering a positive and productive work environment.
• Learn, understand and demonstrate proficiency in all people management systems including HR systems, payroll systems and policies and procedures.
• Maximize the engagement of the team through training, listening and communicating key information.
• Customer Relations and Member Satisfaction:
• Maintain excellent customer service standards to ensure member satisfaction.
• Handle member inquiries, concerns, and complaints in a timely and professional manner.
• Conduct regular member surveys and feedback sessions to understand member needs and improve services.
• Sales and Marketing:
• Develop and implement marketing strategies to attract new clients and retain existing ones.
• Manage membership sales efforts, including promotions, corporate partnerships, and local community outreach.
• Track and report on membership growth and retention rates.
• Program Development:
• Oversee the creation and execution of programs, events and promotions.
• Evaluate the effectiveness of programs and make adjustments as necessary to meet member needs and trends in the fitness industry.
• Compliance and Safety:
• Ensure compliance with all relevant legal, health, and safety regulations.
• Conduct regular safety checks and staff training on emergency procedures.
• Ensure that all equipment is functioning properly and safely.
• Reporting and Analysis:
• Provide regular reports on operational performance, financials, and member satisfaction to senior management or ownership.
• Use data and metrics to identify areas for improvement and create action plans to address these areas.
• Community Engagement:
• Build relationships with local businesses, schools, and community organizations to promote the fitness center.
• Organize community events and outreach activities to increase visibility and member engagement.

Qualifications:

Education & Experience

• Bachelor's degree in Business Administration, Management, or related field preferred.
• 5 years of management experience in a relevant industry.
• Proven track record of managing teams and driving business results.

Key Competencies

• Strong leadership and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Financial acumen and ability to manage budgets.
• Effective communication and customer service skills.
• Ability to multitask and adapt in a fast-paced environment.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.