Fitness Supervisor

Job Title: Fitness Supervisor

Department: Fitness

Reports to: General Manager/Fitness Director

Job Type: Non-Exempt

Location: Various

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:  

The Fitness Supervisor is responsible for assisting in leading and managing the daily operations of the group exercise program, including staff supervision, program development, class scheduling, equipment maintenance, and ensuring an exceptional experience for all members and guests.

The Fitness Supervisor works closely with facility management to achieve departmental goals, maintain program quality, and foster a vibrant and inclusive wellness environment.

Key Responsibilities:

Leadership & Program Oversight

• Support the delivery of the "Arch Amenities Group Experience" in alignment with brand values, mission, and standards.
• Assist with the supervision of fitness staff, including personal trainers and group exercise instructors.
• Teach fitness classes or personal training sessions as needed.
• Maintain full staffing levels by recruiting, hiring, onboarding, training, and scheduling instructors.
• Sub or coordinate coverage for instructor absences with a goal of near 100% class coverage.
• Ensure all instructors maintain current certifications in CPR, First Aid, and relevant specialties.
• Conduct staff meetings and training workshops to ensure professional development and service consistency.

Operations & Safety

• Track, evaluate, and report group class attendance; maintain accurate class substitution records.
• Perform weekly inspections of group fitness spaces and equipment; report maintenance issues and order necessary supplies.
• Ensure all areas are kept clean, organized, and in excellent working condition.
• Maintain inventory of supplies, equipment, and program materials.
• Create and manage preventive maintenance schedules for all group exercise equipment.

Customer Service & Engagement

• Provide outstanding customer service, addressing member concerns and feedback within 24 hours.
• Foster community and member retention through strategic programming, events, and communication.
• Create and update a diverse and inclusive schedule of group fitness classes.
• Develop and execute retention and referral initiatives to increase participation and engagement.
• Contact non-active members to re-engage them with services or programs.

Reporting & Marketing

• Assist with budgeting and cost control; ensure group fitness revenue targets are met.
• Develop monthly and annual management reports outlining key program metrics and updates.
• Write fitness articles, press releases, and promotional content to support class and event marketing.
• Manage group fitness bulletin boards and promotional displays within the facility.
• Design and distribute flyers, forms, and templates for marketing and program administration.

Qualifications:

Education & Certification

• High school diploma or GED required; Bachelor's degree in Fitness, Health, or Business Management preferred.
• Certification from a nationally recognized fitness agency (e.g., ACE, AFAA, ACSM, YogaFit, It's Yoga).
• Current CPR, First Aid, and other safety certifications (as required by client) required.

Experience & Skills

• Minimum 1 year of supervisory experience in a health/fitness facility.
• Prior experience as a personal trainer or group fitness instructor.
• Ability to lead, motivate, and mentor a diverse team.
• Strong organizational, administrative, and time-management skills.
• Proficiency with Microsoft Office and standard business software.
• Excellent verbal and written communication skills.
• Enthusiastic, professional, and service-oriented demeanor.
• Must be able to lift up to 45 lbs and physically demonstrate exercises

Physical Requirements

• Ability to stand, walk, and remain physically active for extended periods.
• Must be able to bend, stoop, kneel, and move equipment regularly.
• Ability to lift and carry items up to 50 lbs.
• Regular exposure to fitness equipment, odors, and environmental elements indoors and outdoors

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.