What are the responsibilities and job description for the Esthetician - Sugaring Specialist position at Arch Amenities Group?
Job Title: Esthetician - Sugaring Specialist
Department: Spa Operations
Reports to: General Manager
Job Type: Non-Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.
With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
Position Summary:
The Sugaring Specialist / Esthetician is primarily responsible for delivering expert sugaring hair removal services, while also providing complementary skincare treatments including facials and body services. This role requires a high level of technical skill, guest care, and product knowledge to ensure exceptional results and a luxury spa experience.
Key Responsibilities:
- Specializes in sugaring hair removal services, delivering safe, effective, and consistent results in alignment with spa protocols and guest expectations
- Ensures the "Arch Amenities Group Experience" by upholding all brand standards, service expectations, and guest care values
- Performs sugaring services, as well as facials and body treatments, as needed
- Customizes all services based on guest needs, skin conditions, and contraindications
- Educates guests on pre- and post-care for sugaring services to ensure optimal results and minimize sensitivity or irritation
- Maintains strict hygiene, sanitation, and universal precaution standards, especially in hair removal services
- Demonstrates advanced knowledge of sugaring techniques, skin health, and hair growth cycles
- Recommends retail products and at-home care routines to support guest results
- Suggests additional services that complement sugaring treatments
- Begins and ends all services on time while maintaining a seamless guest experience
- Maintains clean, organized treatment rooms and properly sanitized tools at all times
- Accurately documents client history, preferences, and treatment notes
- Communicates inventory needs and supports overall spa operations
- Attends trainings, meetings, and ongoing education to stay current on techniques and trends
- Reports any incidents or guest concerns to management promptly
- Performs other duties as assigned
Qualifications:
- Valid state esthetician license (required)
- Proven experience in sugaring hair removal (required)
- Strong knowledge of skin anatomy, hair growth cycles, and contraindications related to hair removal
- Previous spa and customer service experience
- Ability to build rapport and create a comfortable, professional environment for guests
- Strong communication skills with the ability to educate guests on services and products
- Professional, polished, and team-oriented demeanor
- Comfortable with retail recommendations and service enhancements
- Availability to work flexible hours including weekends and holidays
Additional Notes:
- Sugaring services are a core offering of this role and will be a primary focus of daily bookings and performance expectations
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Essential Function |
Seldom |
Occasionally |
Frequently |
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Stationary Position -- Sitting or Standing |
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X |
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Active Position -- Walking, jogging, running |
X |
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Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate |
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X |
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Climb/Balance -- Stairs, ladders, ropes, equipment, beams |
X |
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Stoop/kneel/crouch or crawl -- Position self, move |
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X |
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Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information |
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X |
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See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess |
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X |
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Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less |
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X |
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Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more |
X |
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Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. |
X |
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DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.