What are the responsibilities and job description for the Club Manager position at Arch Amenities Group?
Job Title: Club Manager
Department: Residential
Reports to: Regional Director - Lifestyle
Job Type: Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
The Amenity Manager is responsible for overseeing the daily operations of the community clubhouse and surrounding amenities, ensuring exceptional service delivery aligned with Arch Amenities Group (AAG) values and Forbes 5-Star standards. This role leads a team to maintain facility excellence, provide superior guest experiences, and ensure operational efficiency across all amenity spaces.
Key Responsibilities:
- Ensure all facility operations and staff performance consistently meet AAG values and service standards.
- Manage administrative functions including new hire paperwork, payroll processing, and employee scheduling promptly and accurately.
- Lead team training, including orientation, ongoing guidance, and performance feedback to foster a high-performing team.
- Conduct employee evaluations and make recommendations on hiring, promotions, disciplinary actions, and terminations to the Regional Director.
- Oversee all functions and amenities of the clubhouse, including front desk, sports courts, fitness center, resort and lap pools, community events and lifestyle programming, and the poolside cafe.
- Perform daily inspections using cleaning and maintenance checklists to ensure facility cleanliness and safety.
- Utilize point of sale software efficiently to support daily functions.
- Welcome and acknowledge all residents and guests professionally, adhering to company hospitality standards.
- Address and resolve resident and guest complaints promptly, ensuring a positive experience.
- Respond to resident requests, phone calls, and concerns swiftly and courteously.
- Monitor and secure lobby and common areas to ensure safety and comfort.
- Facilitate contractor access and foster positive relationships with preferred vendors.
- Comply with all company policies, procedures, and grooming standards, demonstrating professionalism.
- Exhibit a positive, enthusiastic attitude and contribute as an effective team player.
Qualifications:
- Proven experience in recreation, amenity, lifestyle, or facility management, preferably in residential settings.
- Strong leadership and team management skills.
- Exceptional customer service and communication abilities.
- Ability to multitask in a fast-paced environment.
- Proficiency in property management software and Microsoft Office Suite.
- CPR/First Aid certification preferred.
- High attention to detail and commitment to maintaining high standards.
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Essential Function |
Seldom |
Occasionally |
Frequently |
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Stationary Position -- Sitting or Standing |
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X |
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Active Position -- Walking, jogging, running |
X |
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Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate |
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X |
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Climb/Balance -- Stairs, ladders, ropes, equipment, beams |
X |
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Stoop/kneel/crouch or crawl -- Position self, move |
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X |
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Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information |
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X |
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See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess |
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X |
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Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less |
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X |
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Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more |
X |
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Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. |
X |
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DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.