Part-Time IT Help Desk Support Technician

Job Summary

We are seeking a proactive and enthusiastic Part-Time IT Help Desk Support Technician to join our dynamic technology team. This role is an entry-level position responsible for providing exceptional technical support to clients in a fast pace Managed IT Services environment. This position assists with desktop, server, network, and cloud-based technologies through a ticketing system, remote support and occasional onsite visits. The ideal candidate is customer-focused, technically proficient, and able to troubleshoot a wide variety of IT issues while maintaining a high level of professionalism. Your energetic approach will ensure timely resolution of technical problems, enhance user experience, and contribute to the smooth operation of our IT infrastructure.

Essential Duties and Responsibilities

Desktop Support

• Provide technical support for Windows operating systems and desktop applications, including Microsoft Office, Microsoft 365, QuickBooks, and other business applications.
• Troubleshoot hardware, software, and operating system issues.
• Create, maintain, deploy, and restore workstation images.
• Monitor cybersecurity portals and respond to security alerts.
• Utilize Remote Monitoring and Management (RMM) tools to:
• Deploy software
• Install system updates and patches
• Provide remote support
• Monitor device health
• Generate system reports
• Join computers to both Microsoft Entra ID (Azure AD) and on-premises Active Directory domains.
• Configure and test Group Policies and RMM automation policies.
• Map and troubleshoot network drives.
• Manage BitLocker encryption and Multi-Factor Authentication (MFA) services.
• Provision and manage Microsoft 365 licenses.

Server & Cloud Administration

• Create, modify, disable, and remove Active Directory user accounts.
• Manage Azure Virtual Machines (VMs) for both desktop and server environments.
• Move users and devices between Organizational Units (OUs).
• Configure and maintain file share permissions.
• Administer Microsoft 365 tenant services, including:
• Exchange Online
• SharePoint Online
• OneDrive
• Microsoft Entra ID (Azure)
• Configure and monitor backup solutions.
• Assist with VMware administration and virtual server support.

Network Support

• Configure and troubleshoot routers and switches.
• Configure and maintain wireless access points.
• Support Multi-Factor Authentication (MFA) systems.
• Assist with VMware host maintenance, virtual machine patching, and server upgrades.
• Diagnose and resolve basic network connectivity issues.

Additional Responsibilities

• Install, configure, and troubleshoot VoIP phone systems.
• Communicate professionally with clients, vendors, and internal team members.
• Document work performed, solutions implemented, and client interactions within the ticketing system.
• Participate in ongoing training to stay current with evolving technologies and cybersecurity best practices.
• Onsite installations and project work as assigned.
• Perform other IT-related duties as assigned.

Qualifications - Preferred Experience

• 1–3 years of IT Help Desk or Technical Support experience preferred.
• Experience working with Managed Service Providers (MSPs) is a plus.
• Familiarity with Microsoft 365, Active Directory, Azure, VMware, networking, and RMM platforms.
• Basic understanding of cybersecurity best practices.

Technical Skills

• Windows 10/11 administration
• Microsoft 365 administration
• Active Directory & Microsoft Entra ID (Azure AD)
• Remote support tools
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Routers, switches, and wireless networking
• VMware virtualization
• Backup and disaster recovery solutions
• Microsoft Office applications

Soft Skills

• Excellent customer service and communication skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated with strong attention to detail.
• Ability to work independently while collaborating effectively with a team.

Physical Requirements

• Ability to sit, stand, and use a computer for extended periods.
• Occasionally lift and carry equipment weighing up to 50 pounds.
• Ability to travel locally for onsite client support when required.

Employment Requirements

• Successful completion of a background check is required.
• Valid driver's license and reliable transportation are preferred.
• Occasional local travel to client sites may be required.
• This is a part-time contracted position with the opportunity for additional hours based on business needs.

Come join Arcem Solutions as a Part-Time IT Help Desk Support Technician to grow your technical expertise while making a meaningful impact by empowering users with reliable technology solutions!

Pay: $18.00 - $23.00 per hour

Application Question(s):

• Are you comfortable starting work each day at 7:30am?

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $18 - $23