What are the responsibilities and job description for the Customer Service Representative position at ArcelorMittal?
Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.
We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.
For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.
And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more.
Join our team.
Job Description:
The Automotive Customer Service Representative (CSR) manages end‑to‑end order execution for automotive customers. This role serves as the primary point of contact for customer orders, coordinating closely with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and on‑time delivery.
Key Responsibilities:
- Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
- Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
- Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
- Manage inventory release and delivery execution to meet customer requirements and commitments.
- Monitor and update customer forecast changes in SAP and communicate impacts internally.
- Serve as the primary customer contact for order status, delivery performance, and issue resolution.
- Provide required quality, production, shipping, and customs documentation to customers.
- Perform root cause analysis and support explanations for KPI misses to leadership.
Skills:
- Strong situational awareness with a proactive, solution‑oriented mindset
- Ability to make sound decisions under pressure in a fast‑paced environment
- Analytical problem‑solving and root cause analysis skills
- Clear, professional written and verbal communication
- Effective time management and prioritization across competing demands
- Strong attention to detail and accuracy
- Collaborative approach to working with cross‑functional teams
- Sound judgment on issue escalation and risk management
- Continuous improvement mindset
Required Qualifications:
- Bachelor’s degree in Business, Supply Chain, Operations, or a related field
- 5 years of experience in customer service, order management, supply chain, or manufacturing support
- SAP experience and/or automotive or manufacturing industry experience preferred
Working Conditions:
- Office environment with extended hours as business needs require
- On‑site presence required at least four days per week in Calvert, Alabama
This job description outlines the general nature of work performed and is not intended to be an exhaustive list of all duties.
What we’ll offer
We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.
Call to action
Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America we’ll help you make your world.