Worker's Compensation Administrator I

Job Description
The Worker's Compensation Administrator manages all aspects of a workers' compensation file for multiple jurisdictions, including claims ranging from soft tissue to catastrophic injuries such as paralysis, amputations, and fatalities. This position leverages a network of professional resources including doctors, nurses, attorneys, and regulators to facilitate ArcBest's mission of restoring the lives of their injured employees. The Worker's Compensation Administrator has a reserve and settlement authority of $35,000 as determined after training and approval by upper management. This position must be able to adequately assert the reserve and settlement authority according to ArcBest's best practices.

Responsibilities

• Review, examine, analyze, and investigate workers' compensation claims for compensability.
• Adjust claims according to state specific statues and regulations.
• Provide accurate mathematical calculations for claims financial exposure.
• Communicate the workers' compensation benefits, process, and requirements to injured workers.
• Establish claims reserves and adjust reserve throughout the claim for anticipated exposure.
• Provide financial information regarding claims cost and employee status to different Company departments.
• Prepare and issue mandated requirement for documents.
• Coordinate medical treatment for injured workers.
• Identify and pursue cases with subrogation potential.
• Act as a liaison between the injured worker, legal counsel, and medical providers.
• Review and interpret medical reports.
• Attend hearings, trials, and claim reviews.
• Process indemnity payments.
• Approve changes related to workers' compensation claim file.
• Manage litigation and negotiate settlements on a claim file.
• Advise defense counsel and independent adjusters.
• Demonstrate professional diplomacy during all interactions with injured workers, outside vendors, and team members.
• Obtain appropriate licenses and certifications as required by assigned jurisdiction.
• Direct investigations of serious accidents and injuries, as needed.
• Answer after-hours calls.
• Other duties and projects, as assigned.

Requirements
Education:

• Bachelor's Degree, preferred
• Experience may be considered in lieu of formal education.

Experience:

• 3 years of experience with casualty and/or workers' compensation claims, preferred

Computer Skills:

• Proficient in Microsoft Office Suite, preferred

Certifications:

• Arkansas Adjuster License within 1 Year, required

Competencies:

• Accuracy and Attention to Detail
• Claims Advocacy
• Communication
• Decision Making and Critical Thinking
• Knowledge of Claims
• Managing Multiple Priorities
• Negotiation and Settlement
• Workers' Compensation Claim Investigation

Other Details
Work Hours:

• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

• Occasional (25%-50%)

Compensation:

• This is a salary position paid biweekly.

About Us
ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.